Medical Receptionist

About Us:

At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our

community through exceptional medical care. Our mission is to provide high-quality,

accessible healthcare solutions tailored to our patients' needs. As a leading healthcare

provider in Australia, we pride ourselves on our compassionate approach, cutting-edge

treatments, and a patient-centric ethos. Our team at Maroubra Doctors is driven by a

shared commitment to excellence and innovation in the medical field.

Role Overview:

We are seeking a friendly and organized Medical Receptionist to join our growing

healthcare team at Maroubra Doctors. In this role, you will work at the front desk of our

medical clinic and assist our patients and other visitors. Your primary job duties will

include greeting and checking in patients, answering questions, collecting patient co-pays,

processing paperwork, and scheduling appointments. You will also help keep our records

and work areas clean and organized, as well as ensure our office provides a welcoming

environment for our patients.

Key Responsibilities:

Open and Close clinic as per set procedure

Greet patients and other callers in a professional and courteous manner

Make appointments for patients

Ensure medical records are managed confidentially and efficiently

Accurately process patient payments via cash, Eftpos, and direct bill transaction.

Invoice Medicare, Private Health Funds, TAC, Workcover.

Knowledge of the MBS schedule and correct billing procedures

Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully

Attend to patient enquiries

Check and handle internal emails.

Fill in the roster when staff is away, on holidays and sick leave.

Maintain the reception waiting area and consulting rooms tidy including the clean

up of spills if necessary.

Ensure the accurate storage and retrieval of patient and practice records with

appropriate scanning, faxing and filing of all documents.

At all times maintain confidentiality of patient personal and financial information.

Complete recalls.

Support the day to day operations of the medical centre.

Exceptional customer service and teamwork skills.

Selection Criteria: Demonstrated ability to work in a team

Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)

Demonstrated strong organisational and problem solving skills

Demonstrated ability to work in a fast paced environment, including multitasking

Demonstrated ability to communicate with internal and external stakeholders both

verbally and in writing

Demonstrated commitment to quality patient service

At least 1 year experience as a Medical Receptionist in a medical practice is

required

In addition, the candidate must also provide the following;

Current Police Check

Current Working with Children clearance

Current First Aid/CPR certificate

Immunisation Record

Driving Licence/ Photo ID

If this role speaks to your heart, we cannot wait to meet you. Apply now, and lets make a

meaningful impact on healthcare together. Alternatively, you may send out your resumes

to hr@doctorsandco.com.au

Only short-listed candidates will be contacted

Expected Start Date: as soon as possible.

Job Types: Casual/Part Time

Salary: Remuneration will be negotiable based on experience.