Customer Succes Manager

Customer Success & Community Manager (Global)

Location: Europe, UK, US, Canada (remote possible)
Commitment: Contractor, 3-month initial assignment (fractional or full-time), with potential for extension

About the Company

Our client is building an innovative platform designed to turn high-value introductions into real business outcomes. Their mission is to create a new way of rewarding people for helping others succeed where trust, collaboration, and measurable results come together in a thriving global community.

The Role

Were looking for a Customer Success & Community Manager who thrives on driving user activation and engagement. Youll act as the bridge between a growing global user base and the platform, ensuring that members not only sign up but also stay active, create meaningful introductions, and close deals.

This is not a reactive support role its a proactive, growth-driven assignment. Youll design and run activation campaigns, guide new users through onboarding, create training videos and resources, and build communication flows that keep the community engaged and successful.

What Youll Do

User Engagement & Activation

• Develop personalized campaigns to drive activity.

• Encourage members to make introductions, follow up on leads, and close opportunities.

• Motivate users to reach milestones and celebrate achievements.

Onboarding & Success Flows

• Design and optimize onboarding journeys (emails, guides, videos, webinars).

• Create training content and activation sequences to drive first success quickly.

• Identify and resolve friction points in the user journey.

Community Building

• Build momentum within local and global communities.

• Develop playbooks to ensure long-term engagement.

• Act as a trusted point of contact for feedback and support.

Targets & Metrics
Your performance will be measured by clear activation outcomes, such as:

• Number of introductions made.

• Volume of platform activity and messages.

• Deals successfully closed through the platform.

• Users reaching defined engagement milestones.

What Were Looking For

• Proven experience at an early-stage B2B startup in customer success, community, or growth.

• Examples of activation campaigns with strong, data-driven outcomes.

• Experience creating onboarding or training videos.

• A startup athlete mindset ambitious, resourceful, and comfortable testing bold ideas fast.

• Native-level English communication skills (written and spoken).

• High energy, proactive, and independent.

• Based in Europe, UK, US, or Canada fully remote possible.