Operations Manager-Coffee Chain

We're hiring for our client in Bahrain.

Position: Operations Manager

Department: Admin/ Operations

Reporting to: General Manager

Purpose of the job:

• To deliver excellent customer experience in all stores
• To maintain the brand standards to a high level in all stores
• To manage the business to maximize sales & profit in key stores and deliver a profitable store model.

Key Accountabilities:

• To lead & develop the team ensure all stores are resourced with trained staff.
• To deliver a world-class customer experience in all our stores.
• To maintain the brand standards.
• To grow our sales to achieve the sales targets & drive L4L sales.
• To manage the P & L performance for the business achieving budgeted labour, margin & PBIT ratios.
• Pro-actively follow up and monitor set goals and targets, and act on deviations. Update forecast as needed.
• Initiate, implement and analyse projects from both a financial and commercial perspective in order to create recommendations.
• Utilize relevant tools and reports to include Commercial Review, CSI, Food Safety Audit in order to develop the business, yourself and your team Increase operational efficiency.
• Ensure implementation and compliance with the company manual/ rules and guidelines relating to the Company.
• Communicate and promote the restaurant goal and tasks within the Company organization to relevant stake holders.
• Ensure that the Company meets all legal requirements and company policies for food safety, HACCP and labelling in conjunction with the Food Safety Specialist
• Overall responsible for ensuring compliance to legislative and the company's requirements in the areas of Quality and Environment
• Define the commercial strategy for the international and national range sold in the retail section and establish the guidelines for national and local range development including pricing. Sourcing and supply are done according to the defined standard and quality of the company.
• Sign-off staff in their training materials tasks.
• Check alignment with Op's team and Store Managers
• JRMS Training and coaching Store Managers
• Support and coach the sites in functional questions as needed and ensure that the company concept, manuals, and current guidelines are known.
• Create and implement a successful pricing strategy for all the company's units based on the international and retail guidelines.
• Supervise and analyse the local competition in order to secure a competitive price distance to competitors and the lowest price in every food category.
• Monitor the national food market environment regarding competitors, customer expectations, trends, etc.
• To ensure that our business complies with all local legal requirements & is safe & risk free.
• To manage the end-to-end business BOH & FOH processes supply chain in line with product offer.
• To ensure all operational controls are in place.
• To maintain the wastage at 1%

Key Performance Measure \ Success Factors:

• Achieve sales target & L4L sales budget of +8%.
• Achieve a check of 90% in all stores.
• Achieve the targeted labour of 20%, 70% margin & PBIT rations across key stores.
• Achieve a team turnover of less than 25%.
• Achieve green in the health & safety WIN card audit.

Required knowledge, skills or experience:

• Experience of strong operational P & L management understanding how to drive profit through every line of the P & L.
• Experience of leading a team of broad functional experts.
• Experience of achieving excellence in customer service & brand standards.
• Some experience of managing a broader supply chain is preferable.
• Experience of F & B business is essential understanding the drives of profit, the health & safety requirements etc.