Job Openings ENTERPRISE ARCHITECT (SERVICENOW AND MANAGED SERVICES)

About the job ENTERPRISE ARCHITECT (SERVICENOW AND MANAGED SERVICES)

Role Overview

We are seeking a highly experienced Senior Solution Architect (15+ years) to lead the design, governance, and delivery of an enterprise-scale ServiceNow platform within a large multinational oil and gas organization operating in the UAE and globally.

This is a cross-CoEI (Center of Excellence & Innovation) role, requiring architectural leadership across all major ServiceNow platform domains rather than a single module focus. The architect will ensure cohesive, scalable, and value-driven solutions across the enterprise.

While ITAM is a key program focus, this role requires broad, multi-module expertise spanning ITSM, ITOM, SecOps, HRSD, Workplace Service Delivery (WSD), and ServiceNow AI / market-facing AI capabilities.

The architect will operate within a SAFe delivery model and CoE structure, ensuring alignment to enterprise architecture, governance standards, and business outcomes.

Key Responsibilities

1. Enterprise Platform Architecture

  • Define and own the end-to-end architecture across the ServiceNow platform.
  • Establish cross-domain architectural standards, patterns, and guardrails.
  • Ensure consistency and interoperability across all ServiceNow modules.
  • Drive platform scalability, resilience, and long-term sustainability.

2. Cross-CoEI Architectural Governance

  • Provide architectural oversight across all CoE domains (ITSM, ITOM, ITAM, SecOps, HRSD, WSD, AI).
  • Govern design decisions across Agile Release Trains (ARTs).
  • Lead architecture review boards and enforce design authority.
  • Define reusable frameworks and shared services across domains.

3. Multi-Domain Solution Design

  • Design integrated solutions spanning multiple ServiceNow modules.
  • Ensure alignment between IT, HR, Security, Workplace, and Operations workflows.
  • Define enterprise-wide data strategies and service models.
  • Drive adoption of CSDM across all domains.

4. Platform Strategy & Roadmap

  • Define and evolve the ServiceNow platform roadmap across all business units.
  • Align platform capabilities with business transformation goals.
  • Identify opportunities to leverage AI and automation across workflows.

5. Integration & Ecosystem Architecture

  • Architect integrations across ERP (SAP), HR, Finance, Security, and cloud platforms.
  • Define API strategies and event-driven architectures.
  • Ensure seamless data flow across enterprise systems.

6. SAFe & Delivery Alignment

  • Provide architectural leadership within SAFe.
  • Support PI Planning and architectural runway definition.
  • Ensure alignment between architecture and delivery execution.

7. Risk, Security & Compliance

  • Ensure compliance with UAE regulatory and enterprise security standards.
  • Align platform architecture with SecOps capabilities.
  • Mitigate risks across data, integrations, and platform design.

8. Leadership & Stakeholder Engagement

  • Act as a trusted advisor to senior stakeholders.
  • Mentor architects and senior technical consultants.
  • Drive alignment across business and IT leadership.

Technical Platform Requirements

Cross-Platform Expertise

  • Deep experience across:
    • ITSM
    • ITOM (Discovery, Service Mapping, Event Management)
    • ITAM (HAM, SAM Pro)
    • SecOps (Security Operations, Vulnerability Response)
    • HR Service Delivery (HRSD)
    • Workplace Service Delivery (WSD)
    • ServiceNow AI / GenAI / Market Solutions
    • App Engine / CSDM

Platform Architecture & Data

  • Expertise in CMDB and CSDM across enterprise domains.
  • Strong understanding of cross-module data relationships.
  • Ability to design enterprise-wide data strategies.

Integration Architecture

  • Strong experience with enterprise integrations (SAP, HR, Finance, Security).
  • API strategy (REST/SOAP) and event-driven architecture.

Platform Governance

  • Experience defining development standards and CI/CD strategies.
  • Oversight of instance strategy, upgrades, and release governance.

AI & Automation

  • Experience leveraging ServiceNow AI capabilities.
  • Ability to embed AI into enterprise workflows responsibly.

Required Experience & Qualifications

  • 15+ years of IT experience with 7–10+ years on ServiceNow.
  • Proven experience as an enterprise ServiceNow Solution Architect.
  • Experience across multiple ServiceNow modules (not single-domain).
  • Strong experience in large, multinational environments.
  • Experience in SAFe and CoE operating models.

UAE-Specific Requirements

  • Experience in UAE/GCC enterprise environments (oil & gas preferred).
  • Understanding of regional compliance and operating models.
  • Ability to work in multicultural, distributed teams.

Preferred Certifications

  • ServiceNow CTA (highly desirable).
  • Multiple CIS certifications across modules.
  • SAFe Architect or Agilist certification.

Key Competencies

  • Enterprise-level architectural thinking.
  • Strong governance and decision-making ability.
  • Ability to design across multiple domains.
  • Strong stakeholder influence.

Success Measures

  • Cohesive architecture across all ServiceNow domains.
  • Successful multi-module platform adoption.
  • Alignment between business outcomes and platform capabilities.

Additional Notes

This role is responsible for ensuring the ServiceNow platform operates as a unified enterprise capability rather than siloed implementations, driving maximum business value across all domains.

Vertical

Technology


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