BUSINESS ANALYST / EPMO

Role Overview

The Business Analyst / PMO Specialist provides operational, analytical, and governance support to projects and programs, ensuring seamless alignment between business objectives and technical delivery. The post holder plays a vital role in gathering and documenting business requirements, supporting compliance and reporting processes, and maintaining clear communication across teams.

This role serves as a bridge between business stakeholders, subject matter experts (SMEs), and technical teams, helping to define solutions, maintain documentation standards, and enable successful project execution. The Business Analyst / PMO Specialist also contributes to overall program governance, ensuring adherence to best practices and regulatory requirements.

Key Responsibilities

Business Analysis

• Conduct detailed requirements gathering through stakeholder interviews, workshops, and analysis.
• Document business processes, workflows, rules, and policies to ensure shared understanding and alignment.
• Collaborate with stakeholders to define project scope, objectives, and success criteria.
• Analyze data and business needs to identify gaps, risks, and opportunities for improvement.
• Validate that solutions meet business needs and align with regulatory and compliance requirements.

PMO Support and Governance

• Support Project Management Office (PMO) activities by developing and maintaining program governance documentation.
• Track compliance and audit requirements to ensure full adherence to governance frameworks.
• Assist with the preparation of project and program reports, dashboards, and executive summaries.
• Monitor key performance indicators (KPIs) to measure project health and success.

Stakeholder Management and Communication

• Act as a liaison between SMEs, business teams, and technical delivery teams to ensure mutual understanding of requirements.
• Facilitate workshops and meetings to drive alignment on deliverables and priorities.
• Support change management activities by ensuring stakeholders are informed and engaged throughout the project lifecycle.

Required Qualifications and Experience

• 6-10 years of experience in business analysis and/or PMO roles within complex organizations or transformation initiatives.
• Strong knowledge of at least one specialized domain, such as:
• Customer Experience (CX)
• Technology / Digital Transformation
• Pensions or Investments
• Collections or Fraud Management
• Medical or Healthcare Services
• Strategy Development and Execution
• Proven experience creating detailed documentation, including workflows, process maps, and business requirements.
• Familiarity with project management tools and practices, such as RAID logs, dashboards, and reporting systems.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills, including the ability to present complex information clearly to diverse audiences.

Preferred Qualifications

• Bachelors degree in Business, Management, Information Systems, or a related field.
• Certifications such as CBAP, PMI-PBA, or PRINCE2 Foundation.
• Experience working in government, financial services, or other highly regulated sectors.
• Knowledge of Agile frameworks and methodologies.

Core Competencies

• Analytical Thinking: Ability to translate complex business needs into actionable solutions.
• Attention to Detail: Ensures documentation is accurate, comprehensive, and compliant.
• Collaboration: Builds effective relationships across diverse teams and functions.
• Communication: Clear and concise communicator, both verbally and in writing.
• Governance Mindset: Promotes adherence to regulatory and quality standards.

Vertical:

Technology