PROGRAM DIRECTOR

Role Overview

The Program Director is responsible for leading and managing large-scale, cross-functional programs that drive organizational transformation and strategic outcomes. This role ensures alignment between business strategy, stakeholder expectations, and execution, while maintaining a strong focus on quality, risk management, and value delivery.

The post holder will oversee multiple projects and portfolios, providing strategic direction, governance, and leadership to program teams. Acting as the central liaison between executive stakeholders, delivery teams, and external partners, the Program Director will ensure that initiatives are delivered on time, within budget, and to the highest quality standards.

Key Responsibilities

Strategic Program Leadership

• Develop and execute program strategies that align with organizational objectives and long-term goals.
• Translate complex business requirements into structured, actionable delivery roadmaps.
• Provide thought leadership to ensure programs are positioned for sustainable success and value creation.

Program Execution and Governance

• Oversee day-to-day management of large, multi-disciplinary program teams.
• Establish and enforce program governance frameworks, policies, and compliance standards.
• Monitor progress across projects, ensuring scope, schedule, and budget adherence.
• Drive integration across interdependent workstreams to deliver cohesive solutions.

Stakeholder Management

• Serve as the primary point of contact for executive leadership, program sponsors, and external stakeholders.
• Facilitate clear, consistent communication between technical teams, business units, and decision-makers.
• Manage stakeholder expectations by providing timely updates, status reports, and recommendations.

Risk and Issue Management

• Proactively identify program-level risks, dependencies, and issues.
• Develop mitigation strategies and contingency plans to ensure minimal impact on delivery timelines.
• Maintain compliance with regulatory and governance standards throughout program execution.

Performance Measurement and Continuous Improvement

• Define key performance indicators (KPIs) and success metrics for program delivery.
• Lead post-implementation reviews to capture lessons learned and identify areas for improvement.
• Promote a culture of innovation, collaboration, and continuous optimization within program teams.

Required Qualifications and Experience

• 10-15 years of experience managing complex, large-scale programs or transformation initiatives.
• Proven expertise in at least two key domains, such as:
• Strategy Development and Execution
• Pensions
• Investments
• Customer Experience
• Collections
• Fraud
• Medical
• Technology
• Demonstrated track record of successfully delivering programs with multi-million-dollar budgets and high visibility.
• Strong knowledge of governance, compliance, and regulatory frameworks, particularly within the public or highly regulated sectors.
• Excellent leadership and interpersonal skills, with the ability to inspire and lead diverse, cross-functional teams.
• Advanced communication and presentation abilities to engage executive stakeholders and boards.
• Proficiency in program management methodologies such as PMI, PRINCE2, MSP, or Agile frameworks.

Preferred Qualifications

• Bachelors or Masters degree in Business Administration, Management, or a related field.
• Professional certifications such as PMP, PgMP, or MSP Practitioner.
• Experience working with government, social insurance, or large-scale public sector programs.
• Familiarity with digital transformation and emerging technology solutions.

Core Competencies

• Strategic Vision: Ability to align complex program portfolios with organizational strategy.
• Leadership Excellence: Skilled at leading teams through change and transformation.
• Stakeholder Influence: Builds trust and rapport at all levels of the organization.
• Decision-Making: Makes informed, data-driven decisions under pressure.
• Adaptability: Responds effectively to changing priorities and complex challenges.

Vertical:

Technology