TECHNICAL SUPPORT ENGINEER - OCS SYSTEMS

Job Responsibilities:

• Troubleshooting and resolution of assigned work order;
• Provide Root Cause Analysis for the assigned work order;
• Manage SCADA system-level maintenance and enhancements;
• Leading different phases of SCADA Development and IVVQ for new SCADA Software versions required as per service requirements;
• Supporting projects relevant to OCS T&C technical activities whenever required;
• Ensuring the troubleshooting of different types of problems related to network and SCADA;
• Analysis of Obsolescence Report as per the client requirement;
• Primary point of contact for customer technical queries not fielded by FSEs, technical advice on modification standards, component part numbers, and support equipment;
• Creating awareness of current capabilities and working towards improving knowledge of the OCS System;
• Updating documentation and procedures, whenever required;
• Conducting investigation into design documentation and software release documentation, particularly when availability of software functionality is not clear.
• Represent Project Management at Customer progress review meetings.
• Address technical concession requests;
• Provide support to internal and external progress reporting;
• Co-ordinate or undertake (as required) technical support activities at Customer/User sites;
• Attend, support and facilitate Customer meetings;
• Participate in training development and planning activities as identified;
• Ensure that any product safety requirements are not compromised by work carried out and that all local safety procedures are adhered to;
• Adhere to relevant Company and Local Health and Safety procedures and maintain vigilance within the workplace to ensure that the working environment remains safe at all times



Key Qualifications:

• A Bachelors degree from an accredited university or college in Engineering, Business or equivalent experience.
• Minimum 10 years of experience in Metro SCADA system.
• Proven expertise in large-scale infrastructure or metro rail projects.
• In-depth understanding of SCADA systems operations.
• Experience in software version testing, deployment, and support in operational settings.
• With strong troubleshooting, problem-solving and analytical skills.
• Able to learn about new technologies quickly.
• Manage and monitor all installed systems and infrastructure.
• Resolving escalated customer complaints without the need for team lead intervention.
• Documenting troubleshooting and problem resolution steps.
• Participation in providing training to customers as required.
• Client-facing experience.
• Strong written and verbal communication skills.



Vertical:

Engineering