TICKETING SOLUTIONS EXPERT (ENTERTAINMENT & EVENTS)

Job Purpose:
The Ticketing Systems Expert is responsible for the end-to-end management, configuration, and optimization of entertainment ticketing platforms, with a focus on system implementation, operational performance, and user experience. 

The role plays a key part in delivering seamless ticketing solutions for large-scale venues, live events, and entertainment programs, using platforms such as VGS, Viva Ticket, or similar systems.

Key Responsibilities:
Lead the implementation, customization, and integration of ticketing systems (VGS, Viva Ticket, or equivalent).
Configure seating plans, pricing structures, promotions, and access control mechanisms.
Serve as a key technical liaison between the ticketing platform provider and internal stakeholders (marketing, sales, IT, venue operations).
Ensure reliable ticketing system performance during high-demand events, including system testing and load balancing.
Support day-to-day operations: box office setup, outlet configurations, and online ticketing workflows.
Train internal staff on system functionalities, processes, and best practices.
Monitor and report on ticket sales, capacity, and revenue metrics using system dashboards and custom reports.
Troubleshoot and resolve technical and operational issues related to ticketing workflows.
Manage integrations with payment gateways, CRM systems, access control, and customer support platforms.
Ensure compliance with data privacy and transactional security standards.

Required Qualifications & Skills:
Bachelors degree in Information Systems, Business, Event Management, or a related field.
10 years of professional experience in entertainment ticketing systems, with at least one major implementation of VGS, Viva Ticket, or similar enterprise-grade ticketing platforms.
Solid understanding of ticketing operations for live events, venues, attractions, or performing arts.
Technical proficiency in ticketing system configuration, APIs, and integration with supporting platforms (payment, CRM, etc.).
Strong analytical skills with experience in ticketing data reporting, forecasting, and optimization.
Excellent communication skills and ability to collaborate across technical and non-technical teams.
Preferred Qualifications:
Experience with access control systems (e.g., RFID/NFC ticketing, turnstiles, mobile ticketing).
Familiarity with digital wallet integration (Apple Wallet, Google Pay), QR code ticketing, and mobile-first design.
Understanding of dynamic pricing models and ticket resale policies.
Prior experience working with VGS TIXNGO, Secutix, Ticketmaster Enterprise, or Ticketek is a plus.

Working Conditions:
Based onsite with availability to support occasionally critical events.
May require occasional travel to event sites or partner venues.

Vertical:

Technology