CUSTOMER EXPERIENCE CONSULTANT - ARABIC SPEAKER - CX

Role Overview:

We are seeking a highly motivated Arabic-speaking Customer Experience (CX) Consultant to serve as the sole advisor supporting the Head of CX (also referred to as BEX) in a Government Authority. This is a strategic, hands-on role based onsite in Riyadh, focused on strengthening the authoritys customer experience capabilities and laying the foundation for long-term success.

Key Responsibilities:

• Act as the dedicated consultant to the Head of CX, providing strategic and operational support.
• Design and develop a government entity satisfaction index to measure and enhance stakeholder satisfaction.
• Build and maintain a pipeline of CX-related projects, including ideation, planning, and preliminary structuring.
• Support the execution of ongoing CX initiatives and monitor their impact.
• Coordinate with internal and external stakeholders to ensure alignment with the authoritys digital transformation goals.
• Prepare high-quality presentations, reports, and dashboards for executive review.
• Facilitate workshops or interviews as needed with relevant government stakeholders.

Qualifications:

• Proven experience in customer experience strategy, measurement, or design, ideally in the public sector or with government entities.
• Fluency in Arabic is required; strong English communication skills are an advantage.
• Strong background in designing satisfaction indexes or experience measurement frameworks.
• Excellent analytical, communication, and stakeholder engagement skills.
• Prior experience working onsite in KSA, preferably with digital government or regulatory bodies, is a plus.
• Self-starter with the ability to work independently and manage multiple tasks under tight timelines.

Engagement Details:

• Onsite presence in Riyadh is required throughout the engagement.
• Consultant will work directly with the Head of CX/BEX, with limited internal team support.
• This is a strategic builder role, ideal for professionals who enjoy shaping and structuring CX functions from the ground up

Vertical:

Technology