PROJECT MANAGER

Role Overview

The Project Manager is responsible for planning, managing, and delivering individual projects to achieve defined business outcomes. This role oversees project schedules, resources, budgets, and deliverables, ensuring initiatives are completed on time, within scope, and to the required quality standards.

The post holder will serve as a central point of coordination between internal teams, external partners, and stakeholders, providing clear communication and proactive management throughout the project lifecycle. The Project Manager will also ensure risks are identified and mitigated early, enabling smooth project execution and alignment with broader program objectives.

Key Responsibilities

Project Planning and Execution

• Lead the planning, execution, and delivery of assigned projects from initiation through to closure.
• Develop detailed project plans, timelines, and resource allocation strategies.
• Define project scope, objectives, and success criteria in collaboration with stakeholders.
• Ensure adherence to project governance frameworks, policies, and standards.

Monitoring and Reporting

• Maintain accurate documentation, including RAID logs, project dashboards, and progress reports.
• Track project performance against key milestones, scope, budget, and KPIs.
• Provide timely updates and reports to program leadership and other stakeholders.
• Identify and escalate issues or variances that could impact project delivery.

Stakeholder and Team Coordination

• Coordinate and align efforts across multiple internal teams and external vendors.
• Facilitate communication between technical and business teams to ensure shared understanding.
• Build positive relationships with stakeholders, promoting trust and transparency throughout the project lifecycle.

Risk and Issue Management

• Proactively identify potential risks, dependencies, and issues.
• Develop and implement mitigation strategies and contingency plans.
• Ensure that risks and issues are tracked, escalated, and resolved in a timely manner.

Required Qualifications and Experience

• Minimum of 8 years of project management experience, preferably in complex or multi-stakeholder environments.
• Demonstrated success managing projects from initiation to completion, including technology-driven and operational initiatives.
• Experience in at least one of the key domain areas, such as:
• Strategy Development and Execution
• Customer Experience (CX)
• Technology
• Pensions or Investments
• Collections or Fraud Management
• Medical or Healthcare Services
• Strong proficiency in project management tools and practices, including RAID management, dashboards, and reporting frameworks.
• Excellent organizational, planning, and time management skills.
• Strong verbal and written communication abilities, including presentation and stakeholder engagement skills.

Preferred Qualifications

• Bachelors degree in business, Management, Information Technology, or a related field.
• Professional certifications such as PMP, PRINCE2 Practitioner, or Agile Project Management.
• Experience working within public sector, financial services, or highly regulated industries.
• Knowledge of digital transformation and modern technology platforms.

Core Competencies

• Leadership: Inspires confidence and drives accountability within project teams.
• Execution Excellence: Maintains focus on timelines, deliverables, and quality standards.
• Problem-Solving: Quickly identify issues and delivers practical, effective solutions.
• Communication: Clear and concise communicators across technical and business audiences.
• Adaptability: Navigates challenges and adjusts plans in dynamic environments.

Vertical:

Technology