Patient Scheduler

As the initial point of contact for patients, a patient scheduler schedules, reschedules, and cancels appointments on the healthcare facility's calendar. They ensure effective, high-volume, multi-line phone coverage and uphold HIPAA compliance to enable seamless patient flow while verifying patient details, insurance, and referrals.

Key Responsibilities:

• Managing, verifying, and coordinating patient appointments with physician availability is known as scheduling.
• Enroll new patients and confirm their insurance, medical records, and demographics.
  
• Respond to multi-line calls, giving pre-appointment prerequisites and visitation instructions.
• Administrative responsibilities include filling in scheduling gaps, managing cancellations, and maintaining electronic medical records (EMR/EHR).
• Handle patient concerns and scheduling disputes in a professional manner.

Experience: 

• Previous experience in a medical office or customer service preferred.