Barista

Reports to: Hospitality Supervisor / Outlet Manager / Head Chef
Position Overview:
The Barista 1 is responsible for preparing and serving a variety of hot and cold beverages, primarily specialty coffee drinks, under the clients service standards. This role combines precision, speed, and customer engagement to deliver a consistent and elevated beverage experience.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Prepare espresso-based drinks (e.g., lattes, cappuccinos, macchiatos) and other hot or iced beverages per standard recipes.

• Operate coffee machines, grinders, blenders, and brewing equipment efficiently and safely.

• Maintain cleanliness and sanitation of the barista station, machines, utensils, and customer areas.

• Restock milk, beans, syrups, cups, and consumables to ensure service continuity.

• Greet customers, take orders, make recommendations, and process payments using POS systems.

• Maintain knowledge of seasonal offerings, drink modifications, and client-specific menu requirements.

• Ensure consistent quality, temperature, and presentation of all beverages.

• Handle food service for light snacks or pastries if part of the offering.

• Monitor inventory levels and notify supervisors of low stock or equipment issues.

• Follow health, hygiene, and food safety regulations, including allergen handling and COVID-19 protocols.

• Engage positively with customers, managing feedback or complaints professionally.

• Participate in opening/closing duties, deep cleaning schedules, and safety briefings.

• Assist in training new staff or temporary team members when requested.

Qualifications

Minimum Qualifications:

Education/Certifications:

• KCSE certificate minimum.

• Valid Food Handlers Certificate required.

• Barista training certification or beverage service training is a strong advantage.

Experience:

• 1+ year of barista or café experience in a restaurant, hotel, or catering setting.

• Familiarity with espresso machines and manual brewing methods (e.g., pour-over, French press) is ideal.

Skills:

• Strong customer service and communication skills.

• Knowledge of coffee types, milk steaming, and latte art is an advantage.

• Ability to work efficiently under pressure in high-volume environments.

• Basic math skills for handling money and calculating measurements.

• Attention to detail, hygiene, and speed.

Other Requirements:

• Willing to work rotating shifts, early mornings, weekends, and holidays.

• Ability to stand for long periods and lift up to 15kg during restocking.

• Must uphold high personal grooming, punctuality, and professional demeanor.