Cruise Ship Attendant

Reports to: Housekeeping Supervisor / Hotel Services Manager
Position Overview:
The Cruise Ship Attendant 1 provides high-quality housekeeping, guest support, and sanitation services aboard a client-operated cruise vessel or offshore living quarters. This role ensures a clean, safe, and welcoming environment for guests and crew while upholding international hospitality and maritime hygiene standards.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Clean and service guest cabins, crew quarters, and public areas including lounges, stairwells, and dining halls.

• Make beds, replace linens and towels, and restock amenities as per client standards.

• Sanitize bathrooms and high-contact surfaces in accordance with onboard sanitation protocols.

• Handle laundry collection, sorting, and delivery, ensuring timely service to all assigned cabins.

• Assist guests with luggage, directions, or special housekeeping requests.

• Report maintenance issues (leaks, lights, malfunctioning HVAC, etc.) to technical support promptly.

• Maintain cleanliness of outer decks, windows, passageways, and recreational zones.

• Ensure trolleys, vacuums, and cleaning equipment are safely stored and sanitized daily.

• Support emergency drills, safety checks, and evacuation routines as per maritime law.

• Respect guest privacy while providing timely, discreet service.

• Follow proper procedures for waste disposal and recycling on board.

• Support event setup, dining room service, and other hospitality duties as needed.

• Act as an ambassador of hospitalitycourteous, attentive, and committed to guest comfort.

Qualifications

Minimum Qualifications:

Education/Certifications:

• KCSE certificate or equivalent.

• Formal training in housekeeping, hospitality, or tourism preferred.

• STCW (Standards of Training, Certification and Watchkeeping for Seafarers) compliance is highly desirable.

• Basic Safety Training and Crowd Management Certification (for maritime crew) preferred.

Experience:

• 12 years of housekeeping or hospitality experience in hotels, resorts, or cruise ships.

• Familiarity with marine or offshore environments is a strong asset.

• Experience serving multicultural and international clientele.

Skills:

• Excellent attention to detail and personal hygiene.

• Strong interpersonal skills; warm, polite, and responsive to guest needs.

• Ability to follow safety instructions and operate in confined or motion-sensitive spaces.

• Basic proficiency in English; additional languages (e.g., French, Spanish, or German) are a plus.

• Physically fit; able to lift, climb stairs, and work in shifts.

Other Requirements:

• Must be willing to live aboard the vessel for extended periods, typically 26 months.

• Clean criminal record and valid travel documents.

• Vaccinations and health clearances as per maritime or port-state control regulations.