Customer Support Agent

Easetalent is a premier recruiting and consulting firm dedicated to connecting top-tier talent with exceptional career opportunities. Our mission is to drive growth and success for both our candidates and partner companies by bridging the talent-opportunity gap.

Job Overview:

We are looking for an experienced Customer Support Specialist with expertise in Shopify Store Management and Client Support for UK-based customers via email and chat. This role involves more than just customert; you will also handle cost calculations, budgeting, and spreadsheet management.

Key Responsibilities:

• Manage customer queries via email and chat efficiently.
• Assist customers with platform features and troubleshooting.
• Track and share customer feedback with internal teams.
• Provide insights on new features and functionalities to customers.
• Assist in training junior chat support agents.
• Maintain and update spreadsheets for budgeting and cost calculations.

Requirements:

• Experience in E-commerce: Shopify, WordPress, or other online platforms.
• Experience in email-based support (call center experience is NOT valid).
• Strong reading, writing, and communication skills.
• Knowledge of CRM systems, help desk software, and remote support tools.
• Ability to handle multiple tasks and resolve customer concerns efficiently.