Collections Officer - Cebu

Location: Cebu
Corporate Title: JOSAM
Work Arrangement: Hybrid

Our Consumer Lending Team is looking for experienced professionals to join us in Cebu in the role of Collections Officer. As a Collections Officer, you will be responsible for managing long-outstanding auto loan accounts by performing account reconciliation, processing adjustments, and executing necessary collection actions. Your role supports the resolution of delinquent accounts and contributes to the achievement of collection targets.

Going Further For You.
Whether you're just starting out or already a seasoned professional, EastWest can help you unleash your potential and bridge the gap between dream and success.
At EastWest, we empower our employees to drive their careers and are committed to providing the runway for them to grow. We value teamwork and individual initiatives. Join us and be part of a highly engaged team and a workplace that promotes development and goal attainment.

For 30 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. We continue to invest in people, enhance our processes and services, and embrace new ideas to enrich the EastWest experience.

What the role will entail:

• Reconcile and review auto loan accounts to support timely collection and resolution
• Implement account maintenance such as reversals, adjustments, and client information updates
• Record all collection actions accurately in the system
• Endorse accounts for skip tracing, field visits, or repossession when necessary
• Facilitate insurance claims and process redemption requests
• Respond to customer concerns professionally and resolve issues within standard timelines
• Assist in achieving unit targets by supporting co-collections associates

What were looking for:

• Graduate of any four-year course, preferably in Business, Accountancy, Management, or Finance
• At least 1 year of experience in credit or collections, preferably in auto or consumer loans
• Working knowledge of collections processes and basic banking operations
• Detail-oriented with strong communication and coordination skills

What you can expect from joining our team:

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition
• Mentorship from experienced professionals
• Clear career progression paths for long-term growth