FTEMP -2025 Capacity Plan for Auto Collections Complaints Management Team

About the Job

Location: Ortigas
Corporate Title: FTEmp
Work Arrangement: Onsite

Our Consumer Lending team is looking for experienced professionals to join us in Ortigas with the role of Collections Associate.

You will play a key role in supporting our credit and collections efforts by driving productivity, resolving customer concerns, generating reports, and contributing to team strategy execution. If you're someone who thrives in a results-driven environment and is committed to high service standardsthis role is for you.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Achieve collection productivity targets through negotiation, persuasion, and necessary follow-ups
• Support co-collection associates in meeting team targets
• Ensure prompt and effective resolution of customer feedback
• Assess team outputs against standards and assist with strategic execution
• Provide timely and accurate MIS reports (daily, monthly, ad hoc)
• Lead cross-functional initiatives and coordinate with related units/departments

What we're looking for

• Graduate of any 4-year course; preferably in Accountancy, Management, or Banking and Finance
• At least 1 year of experience in credit & collections and/or customer service
• Proficient in MS Word and Excel (intermediate to advanced level)
• Strong communication and problem-solving skills
• Detail-oriented and organized
• Willing to accept a 6-month fixed-term employment
• Able to work independently and as part of a team

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth