Quality Assurance Reviewer

About the Job

Location: Metro Manila
Corporate Title: Junior Officer to Senior Manager
Work Arrangement: On-site

Our Operations Cluster team is looking for experienced professionals to join us in Metro Manila with the role of Quality Assurance Reviewer.

In this role you will conduct pre‑audit, unannounced assurance, and special reviews of store and cash center operations to assess the adequacy and effectiveness of existing controls. Provide reliable, data‑driven insights to store management to strengthen risk management and ensure efficient and effective operations.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Perform special and fraud‑related reviews of store and cash center operations to assess risks, control gaps, and operational weaknesses.
• Evaluate internal controls related to cash handling, inventory, sales, and daily operations for design and effectiveness.
• Prepare clear, data‑driven reports and communicate findings and recommendations to management and key stakeholders.
• Work closely with operations teams to recommend corrective actions and support timely issue remediation and process improvement.
• Assume temporary branch leadership during Service Manager absences, ensuring compliance, secure cash management, accurate reporting, and service continuity.

What we're looking for

• Proven experience (5 years) in bank operations review, internal audit, quality assurance, risk management, or a similar role, preferably within a retail or financial services environment.
• Strong knowledge of internal controls, risk assessment frameworks, governance, and banking laws and regulations.
• Excellent analytical and problem‑solving skills, with strong attention to detail and ability to interpret complex data trends.
• Effective written and verbal communication skills, able to present clear findings to various management levels.
• Proficient in Microsoft Office (advanced Excel), knowledgeable in retail banking operations and cash handling, and willing to travel for unannounced reviews.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth