Customer Care Administrator for a Telecommunication Company

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients, a telecommunication company , we are currently looking for Customer Care Administrator to join their team.

What you will be doing:

• Responding to customers by logging onto our phone applications and following defined customer care process;
• Manage and maintain inboxes and respond to customers effectively and in a timely manner, in line with company SLAs.;
• Be creative and drive automation initiatives with management;
• Be cordial with our customers and provide a sense of ownership and prioritisation;
• Gauge customer responses and proactively trigger escalations into our NOC and internal stakeholders;
• Manage internal and external escalations;
• Update customers regularly about progress on their fault resolution;
• Manage ticket queue effectively;
• Drive incident ownership end-end, to meet internal and external SLAs and KPIS;
• Manage access requests from customers and internal stakeholders.

Ideally, your skills will include:

• You should have a passion for technology and are interested in learning about optical and telecommunication technologies;
• You are good at multitasking, pay attention to detail and have a flair for customer service;
• You are able to pick up technical information and training quickly;
• You are willing to engage with the teams you support and are interested in developing your skills;
• Experience in a call center or service desk environment is preferred;
• Fluent written and spoken English is essential;
• Good German and any other European language is an advantage.

As a company employee you will receive:

• Attractive remuneration including performance bonuses;
• Opportunity to work at home after the training period;
• Additional Health Insurance;
• Multisport card;
• Food vouchers;
• Paid training and endless abilities to learn;
• Opportunity to work in a global and culturally diversified environment.

If this opportunity sounds appealing and fitting for you and your future career development, dont hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.

All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017