Customer Activation Service Engineer

For more than 15 years Easy Consult has been a trusted partner for tailor made HR solutions in various industries. Striving to be a market leader we are always on the look for the latest trends in HR, staying true to our mission of building long lasting relationships with our clients, candidates, and employees.

No matter if it is about recruiting a skilled machine operator, a qualified software developer or an experienced executive our team has been delivering in a time efficient and high quality manner.

On behalf of one of our clients, a telecommunication company , we are currently looking for Customer Activation Service Engineer to join their team.

What you will be doing:

• Own and manage incidents from initial reporting until resolution;
• Carry out technical analysis and investigations of turn-up issues;
• Remote technical support for our delivery teams and field engineers during the installation and provisioning of services;
• Diagnose and apply or change network-element configuration;
• Update Salesforce ticketing system with relevant information, following operational guidelines;
• Act as Customer advocate and engage any and all internal departments, and external suppliers, as required to ensure speedy resolution of activation incidents and trigger internal and external escalation as required;
• Communicate with internal and external parties using different channels (Chat, E-Mail, Phone);
• Assist and coordinate scheduled activities and specific network projects;
• Ensure service and circuit documentation is updated in line with any restoration activities undertaken;
• Flag repeated / chronic issues and help develop corrective action plans as well as contributing towards trouble shooting guides and problem resolution techniques.

Ideally, your skills will include:

• Experience in handling efficient communication and following standard fault-finding procedures;
• Ability to remotely test data /transmission circuits, troubleshoot problems, and work with third party vendors;
• Proactively track and make escalations as appropriate;
• Practical, working knowledge of Infinera, Huawei, Nortel, Transmode, ADVA and Juniper is preferred but other hardware will be considered;
• Some knowledge of CWDM/DWDM transmission networks is preferred. Ideally a basic knowledge of optical DWDM networks and underlying technology;
• Knowledge of VPN / MPLS based circuits (L2vpn, L3vpn) is beneficial;
• Understanding of fibre based and transport protocols;
• General knowledge of telecom industry and standards;
• Excellent customer focus and ability to work with International customers;
• Ability to think logically when under pressure;
• Fluent written and spoken English essential;
• Оther European languages are beneficial.

As a company employee you will receive:

• Attractive remuneration including performance bonuses;
• Opportunity to work at home after the training period;
• Additional Health Insurance
• Multisport card
• Food vouchers
• Paid training and endless abilities to learn;
• Opportunity to work in a global and culturally diversified environment

If this opportunity sounds appealing and fitting for you and your future career development, dont hesitate and apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend your friend.

Our services are free of charge for candidates.

All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017