Job Openings
Customer Service Representative Supervisor (German language)
About the job Customer Service Representative Supervisor (German language)
Our client is a large online store, specializing in IT, consumer electronics, and telecommunications.
You are an experienced and dynamic customer care support person?
In that case, we need you in Belgrade for the position of Customer Service Representative Supervisor (German language)
DUTIES AND RESPONSIBILITIES
- You are responsible for the smooth execution of all tasks of your team in customer service (email)
- You achieve this with competent leadership (from 7-10 employees) through teaching and support
- Quality controls and employee discussions are just as much a part of your tasks as solving escalation case and recruiting new employees
- You are responsible for continuous improvement and optimization of the process and quality assurance in all areas
- Emails and phone calls (in case of escalation) are handled crystal clear
REQUIREMENTS
- Very good written and spoken German is a prerequisite (C1 minimum)
- You enjoy achieving something together with people and promoting them and bringing them first
- Management experience (at least 5 employees)
- Of course, you are service and customer-oriented
- Good knowledge of people, willingness to perform, and fun communicating are your strengths, which you bring forward confidently and confidently
- Industry experience in consumer electronics / IT products and experience in customer service
- In this position, organizational talent, analytical skills, and an entrepreneurial mindset are very important to be successful
- Completed further training in the area of leadership/management is an advantage
EMPLOYMENT CONDITIONS
- Supportive and team-oriented working environment
- Flexible working hours
- Competitive benefits package