French Speaking Customer Advisor (On-site in Braga)

Are you passionate about client relations and eager to establish a career within a high-growth financial sector? We are currently identifying French-speaking Customer Advisors to join our elite operations hub in the historic and dynamic city of Braga.

In this pivotal role, you will represent a premier institution in the consumer credit industry, serving as the strategic interface between the brand and its clientele. You are more than a point of contact; you are a financial facilitator, guiding individuals through their personal projects with transparency, precision, and professional confidence.

THE MISSION: EMPOWERING FINANCIAL JOURNEYS

Operating from a state-of-the-art office environment and supported by a dedicated local leadership team, your daily objectives include:

• Omnichannel Advisory: Interface with clients via telephony, digital correspondence, and live chat to deliver authoritative information regarding credit portfolios.
• Documentation & Compliance: Facilitate the application lifecycle by ensuring file integrity and articulating complex financing terms in clear, accessible language.
• Relationship Management: Execute high-touch, personalized follow-ups to maintain superior levels of client satisfaction and brand loyalty.
• Strategic Profile Analysis: Evaluate unique client profiles to recommend bespoke financial solutions tailored to their specific requirements.

CANDIDATE ARCHETYPE

We are seeking professionals who harmonize operational rigor with a high degree of emotional intelligence.

• Linguistic Mastery: Flawless proficiency in French (C1/C2 level). Exceptional verbal and written communication skills are our primary requirement.
• Regional Presence: You must currently reside in Braga or the immediate metropolitan area. This is a 100% on-site position designed for those who thrive in a collaborative, high-energy office culture.
• Experience & Potential: While a background in customer service or finance is a significant asset, we value potential. Ambitious beginners are encouraged to apply, as we provide a fully subsidized, comprehensive training program.
• Core Soft Skills: A natural aptitude for empathy, a collaborative team spirit, and the organizational discipline required for a fast-paced environment.
• Language Note: Professional English is not required for this specific project.

OPERATIONAL STRUCTURE & BALANCE

Our workflow is designed to provide consistency while meeting the demands of an international market:

• Standard Week: A 40-hour schedule.
• Monday to Friday: Rotating shifts scheduled between 07:00 and 19:00.
• Saturdays: Optimized morning shifts from 08:00 to 15:00.
• Rest Cycles: You will enjoy 2 days off per week (Sunday is always fixed, plus one rotating day during the week).

PREMIUM BENEFITS & COMPENSATION

We believe in rewarding expertise with long-term stability and a competitive rewards framework.

• Base Remuneration: €930 Gross per month, structured over 14 payments (including mandatory Christmas and Summer bonuses).
• Meal Allowance: €7.63 Net per day worked—one of the most competitive rates in the Northern region.
• Performance Incentives: Earn up to an additional €155 per month based on the achievement of key performance indicators (KPIs).
• Total Protection: Comprehensive Health and Life Insurance effective from your first day of employment.
• Career Architecture: We prioritize internal promotion. This is a defined career path with tangible opportunities for advancement into leadership or specialized financial roles.
• Elite Workspace: Operate from a high-tech facility in the heart of Braga, a city celebrated for its exceptional quality of life and innovative spirit.

WHY EMBARK ON THIS PROJECT?

Joining this initiative means securing a position within a stable financial institution that deeply values employee well-being. From your initial paid professional training to daily engagement with a diverse, multicultural team, you will be equipped with all the tools necessary to excel in the global financial services industry.