Dutch-Speaking Customer Advisor (Remote in Portugal)

Location & Workplace: 100% Remote (Residency anywhere in Portugal with valid NIF & NISS required)

Language Requirements: Fluent Dutch (C1/C2) and Working English (B2)

Job Title: Dutch-Speaking Customer Experience Specialist (FinTech & Online Payments)

About the Position

Are you enthusiastic about digital finance and eager to represent a worldwide leader in online payment solutions directly from your home? We are currently seeking an eloquent, motivated Dutch-speaking Customer Experience Specialist to act as the primary frontline representative for our Dutch customers, account holders, and digital merchants.

Within this position, you will handle inbound inquiries related to online transactions, account administration, digital wallet features, and platform security—making sure that every client touchpoint upholds top-tier financial service quality.

Important Note: This opportunity is 100% remote and strictly located within Portugal. Applicants must currently live in Portugal and hold active legal work authorization, along with valid NIF and NISS registrations.

Core Responsibilities & Daily Duties

• Multichannel Client Engagement: Promptly handle incoming telephone calls, emails, and live chat messages from Dutch account holders, delivering transparent and reliable resolutions.

• Technical Guidance & Support: Guide clients step-by-step through digital wallet functionalities, payment histories, profile configurations, and web-based platform features.

• CRM Documentation & Data Integrity: Diligently record, modify, and monitor all client interactions, ticket histories, and follow-up actions inside our internal CRM database.

• Cross-Functional Collaboration: Work closely alongside regional support teams, fraud risk specialists, and back-office engineering units to settle complex or escalated financial inquiries quickly.

• Exemplary Brand Stewardship: Maintain the highest levels of professionalism, reliability, and precision while representing an industry-leading financial technology company.

Candidate Profile & Qualifications

Essential Criteria:

• Language Mastery: Fluent C1/C2 proficiency in both spoken and written Dutch, combined with a solid B2 working command of English.

• Legal Residency: Physical residence within Portugal backed by unrestricted legal work eligibility, an active NIF, and an active NISS.

• Remote Workspace: A dedicated, noise-free home office equipped with a high-speed, reliable internet connection.

• Preferred Experience: Prior experience in customer service, banking or financial support, call centers, or online retail (exposure to the fintech sector is a distinct advantage).

Soft & Technical Skills:

• Strong active listening abilities, genuine empathy, seamless multitasking across multiple digital tools, keen attention to detail, and high emotional intelligence.

Working Conditions & Comprehensive Perks

• Salary: €1,100 gross/month base salary + €80 gross/month attendance bonus + €7.63 net/day meal allowance.

• Work Schedule: Monday through Friday, 08:00 to 17:00 (Consistent fixed hours, zero shift rotations, and all weekends completely free!).

• Meal Allowance: €7.63 net granted per working day (loaded directly onto a dedicated meal voucher card).

• Remote Setup: Complete 100% remote freedom allowing you to work from anywhere across mainland Portugal or its islands.

• Company Equipment: Full professional IT workstation delivered directly to your door (corporate computer, noise-canceling headset, and security authentication tokens).

• Professional Growth & Culture: Comprehensive paid onboarding training, a welcoming international workplace culture, transparent internal career progression opportunities, and employee wellness programs.

Ready to Accelerate Your Career?

If you are ready to deliver exceptional support for a premier online payment provider from the comfort of your home in Portugal, submit your current resume in English or Dutch today to start your application!