German Speaking Customer Advisor

Are you an assertive professional with fluent German language ability and a deep commitment to client satisfaction? We're seeking an adaptable German-speaking Travel Customer Consultant to join our rapidly growing international team in the capital city of Sofia, Bulgaria. Your primary objective in this crucial role will be to manage all travel inquiries from our German-speaking clientele, ensuring they receive a positive, seamlessly organized experience.

Your Contribution and Work Environment

This is an on-site opportunity situated in our contemporary office space in Sofia. You will be integrated into a supportive, diverse environment that prioritizes collaboration, skill development, and individual career advancement. If you are genuinely enthusiastic about providing client care, eager to gain global experience, and prepared for an exciting move to a different country, we strongly encourage you to apply!

Core Responsibilities

• Communicate effectively with German-speaking clients across phone, email, and chat to facilitate all aspects of travel assistance (including new bookings, amendments, cancellations, and information requests).
• Offer accurate details and timely solutions, consistently working to achieve maximum client satisfaction in every interaction.
• Fulfill all service requests promptly, ensuring adherence to established service-level agreements (SLAs).
• Coordinate efficiently with various internal teams to guarantee the fast and successful resolution of complex customer issues.
• Maintain expert knowledge of all company services, products, and operational procedures.
• Document client communications and actions meticulously within the designated internal systems.
• Actively contribute to the success of the team through knowledge sharing and peer support.

Essential Requirements

• Language Proficiency: You must be fully fluent in German (written and verbal) for all external communication. A strong working knowledge of English (minimum B2) is required for internal operations.
• Possess outstanding communication and decisive problem-solving skills.
• A naturally client-focused approach, demonstrated by professionalism and empathy.
• The ability to manage multiple tasks effectively and perform well under pressure in a dynamic setting.
• While previous experience in a customer support environment is helpful, it is not mandatory; comprehensive, specialized training will be provided.
• Must show a high degree of attention to detail and a proactive work ethic.

Compensation and Benefits

• A competitive financial package supplemented by appealing performance-based bonuses.
• A secure, permanent employment contract with full access to social benefits.
• Comprehensive relocation assistance for those moving to Sofia, which covers:
  • Payment for your flight to Sofia.
  • Initial housing assistance to help you settle smoothly.
• Full health and life insurance coverage.
• Clear pathways for career progression and access to ongoing professional development programs.
• A friendly, multicultural office environment in a central Sofia location.
• Management committed to fostering a healthy work-life balance.
• The chance to be a key player in a dynamic, global project in the travel sector.