Russian Speaking Customer Support Representative (on-site)

Location: Lisbon, Portugal (100% On-site at a modern corporate campus)

Eligibility Note: This role is strictly open to local residents currently living in Portugal with valid legal working status. International applications or visa sponsorship requests cannot be accommodated.

About the Role

Are you ready to elevate your career within an energetic, multicultural business hub in the heart of Lisbon? We are seeking driven, Russian-speaking Customer Support Professionals to join a global division supporting one of the world's premier social media platforms. In this role, you will serve as a vital point of contact, helping to ensure the online community remains safe, secure, and highly engaging.

Core Responsibilities

In this position, you will protect digital spaces and deliver exceptional user care by executing the following tasks:

• Inbound Support: Deliver premium assistance to Russian-speaking users through email and live chat, resolving inquiries regarding account recovery, privacy configurations, and core features.
• Technical Problem-Solving: Identify, troubleshoot, and resolve application bugs to ensure a seamless user experience.
• Policy Guidance: Educate community members on platform guidelines and safety standards to foster a respectful and welcoming environment.
• Performance Excellence: Consistently achieve daily productivity and quality benchmarks while maintaining an empathetic, professional demeanor.

Candidate Profile & Requirements

We value individual potential and cultural alignment over specialized technical backgrounds. A fully paid comprehensive training program will be provided to equip you with all the necessary skills.

• Language Skills: Native or near-native mastery of Russian, paired with a strong working command of English (B2 level minimum) to comfortably navigate internal training and corporate communications.
• Work Authorization: Must hold a valid Portuguese Residence Permit (Título de Residência), an EU passport, or official Refugee Status.
• Experience: Backgrounds in hospitality, guest relations, or customer care are highly appreciated but not mandatory.
• Flexibility: Adaptability to thrive in a dynamic workplace with rotating shift schedules.

Compensation & Hours

• Base Salary: €1,237 gross monthly (distributed on a standard 12-month calendar).
• Working Hours: Full-time commitment of 40 hours per week (5 days a week).
• Shift Format: 8-hour daily shifts with a 1-hour unpaid lunch break.
• Operational Window: Rotational schedules operating Monday through Sunday, between 07:00 AM and 12:00 AM (Midnight).

Perks & Company Culture

• Career Progression: Structured internal pathways to transition into specialized roles, including Subject Matter Experts (SMEs), Corporate Trainers, and Team Leads.
• Health & Wellness: Comprehensive private medical insurance starting on your first day, alongside robust mental and physical wellbeing initiatives.
• Global Environment: Work from a state-of-the-art office alongside a diverse workforce representing over 50 different nationalities.
• Lifestyle Benefits: Free Portuguese language courses, corporate sports leagues, group surfing sessions, and regular team-building social activities.
• Stability: Enjoy the security of a stable contract representing one of the most recognized and influential tech brands in the world.