Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Important: This position requires 100% physical attendance at our Lisbon workplace. Remote work arrangements or hybrid schedules are not permitted.

Are you a fluent Italian speaker looking to kickstart a thrilling new career in one of Europe's most vibrant and sun-drenched capital cities? We are seeking passionate, service-oriented individuals to become part of our diverse, energetic team based in Lisbon!

Key Responsibilities

In this Customer Support Representative role, you will represent our brand firsthand, ensuring our Italian-speaking clientele receives top-tier support. Your everyday tasks will involve:

• User Support: Promptly and courteously addressing customer questions via telephone, email, and live chat channels.
• Troubleshooting: Identifying user difficulties and patiently walking them through solutions for technical or account-related issues.
• Record Keeping: Accurately documenting client interactions, feedback, and forwarded support tickets into our CRM database.
• Subject Matter Expertise: Staying well-informed about our latest features, company updates, and operational procedures to deliver precise guidance.
• Performance Goals: Meeting or surpassing individual metrics (KPIs) while upholding superior customer satisfaction standards.

Candidate Profile

• Language Proficiency: Native-level or near-native fluency in Italian (both oral and written), coupled with professional working proficiency in English (B2 level or higher).
• Interpersonal Abilities: Superb communication skills, strong active listening habits, and a genuinely empathetic, client-focused attitude.
• Technical Aptitude: Skillful at multi-tasking across various digital tools, communication suites, and CRM applications.
• Adaptability: The capacity to flourish in a dynamic environment and accommodate a rotating shift roster.
• Work Authorization: Possession of a valid European Union passport or an active, legal right to work full-time within Portugal.

Salary & Compensation Options

We offer two distinct remuneration packages designed to match your accommodation needs:

• Option A (Independent Housing): A gross monthly salary of €1,340 if you choose to manage your own lodging.
• Option B (Company Housing Included): A gross monthly salary of €1,060 if you prefer to utilize company-provided lodging.

Relocation Package & Perks

• Travel Compensation: Full reimbursement for your flight to Lisbon to assist with your initial relocation.
• Housing Provision: A private bedroom inside a shared corporate apartment for those who choose Option B.
• Complimentary Utilities: Monthly costs for water, power, and gas are completely handled by the employer under the housing scheme.
• Extra Benefits: Comprehensive, fully compensated onboarding training, structured avenues for professional advancement, and frequent, company-hosted team events.

Application Process

Prepared to embrace this exciting adventure and launch your global career in Portugal? Select "Apply Now" to submit your resume in English, and our hiring team will connect with you to facilitate your online evaluation!