Croatian Speaking Travel Agent (Remote in Greece)

We are currently scouting for empathetic, service-driven professionals to support a high-profile international project for one of the world's most prestigious travel and accommodation platforms. This is a premier work-from-home career based in Greece, where you will act as the primary navigator for our Croatian-speaking users, ensuring every traveler experiences a flawless journey from the moment they book until they reach their destination.

Whether you are a veteran of the service industry or a linguistically gifted newcomer looking for a fresh start, we invite you to help us set a new gold standard in global travel support.

Your Mission: Delivering Excellence in Every Interaction

As a Croatian-Speaking Support Agent, you are the voice and heart of our brand. Your daily objective is to provide sophisticated, professional solutions across various digital landscapes.

• Omni-channel Engagement: Manage a dynamic volume of inbound and outbound communications via phone, email, and instant messaging, utilizing both Croatian and English with ease.
• Specialized Problem Solving: Provide rapid, effective resolutions for complex reservation issues, cancellations, billing disputes, and general technical platform inquiries.
• Knowledge Mastery: Quickly absorb and maintain a deep understanding of evolving booking policies and operational protocols to ensure every traveler receives pinpoint-accurate guidance.
• Precision Documentation: Diligently record all customer interactions and feedback within our CRM software, upholding a high standard for follow-up and continuity.
• Collaborative Standards: Adhere to strict Service Level Agreements (SLAs) while partnering with your team to identify emerging service trends and enhance the overall user journey.

The Ideal Candidate Profile

We are looking for autonomous thinkers who can remain composed and productive in a fast-paced, geographically distributed team environment.

• Linguistic Prowess: You must possess native or near-native Croatian (C2) for professional communication, alongside a strong command of English (B2) for internal training, documentation, and corporate meetings.
• Technical & Legal Readiness: You must hold the legal right to work within Greece and maintain a high-speed, reliable home internet connection.
• Superior Interpersonal Skills: We value active listening, a deep sense of empathy, and a highly structured, organized approach to a multifaceted workload.
• Self-Management: The discipline to stay focused and manage your time effectively without direct in-person supervision.

Compensation & Premium Perks

Our benefits package is designed to reward your specialized language skills and foster your long-term professional development.

Financial Rewards

• Competitive Base: A salary structure benchmarked against the highest market standards for bilingual experts.
• Incentive Programs: Generous monthly performance bonuses based on your individual milestones and achievements.

Health & Well-being

• Comprehensive Protection: Full private medical and life insurance coverage from day one for your total peace of mind.
• Wellness Access: Entry into corporate health programs and exclusive employee-only discounts.

Career & Equipment

• Vertical Mobility: Transparent pathways for internal promotion and the chance to transition into diverse roles within our global network.
• Full Tech Suite: We provide and ship all necessary hardware—including a professional laptop and headset—directly to your doorstep in Greece.

Seamless Relocation Support

Dreaming of a new life in Greece? We make the transition effortless with our comprehensive relocation package:

• Flight Coverage: We will reimburse the cost of your initial flight to Greece.
• Arrival Housing: Benefit from four weeks of complimentary hotel accommodation to give you a stress-free window to settle in and find your permanent home.

Why Join Our Global Community?

This is more than a job; it's an invitation to represent an iconic global brand within a vibrant, multicultural workforce. You will receive world-class professional training to become a recognized expert in customer experience—all while enjoying the unparalleled freedom of a remote lifestyle under the Greek sun.