Dutch Speaking Customer Experience Specialist (Hybrid)

Dutch-Speaking Customer Experience Specialist — Lisbon, Portugal

Work Format: On-site training followed by a hybrid arrangement (Location: Lisbon, Portugal — 100% On-Site initial framework)

Important Eligibility Reminder: This hiring process is strictly for local recruitment. The company does not provide international relocation assistance, travel allowances, or housing stipends. Applicants applying from outside Portugal must independently handle and fund their own relocation, visa arrangements, and local housing.

Job Overview & Project Scope

Are you fluent in Dutch and looking to build a successful career in one of Europe's most vibrant, coastal capital cities?

Our growing international operations hub in Lisbon, Portugal, is actively recruiting motivated Dutch-Speaking Customer Experience Specialists. In this role, you will act as a brand ambassador for a world-renowned market leader in premium household appliances and consumer electronics, delivering top-tier support to their customer base. You will work out of our modern, centrally located corporate office in Lisbon.

Key Responsibilities & Daily Tasks

As a Customer Operations Consultant, your goal is to turn routine technical queries into positive, lasting brand experiences by:

• Handling Multi-Channel Support: Professionally answering inbound requests from Dutch-speaking customers via phone, email, and live chat regarding product features, warranties, delivery status, device setups, and corporate purchases.
• Troubleshooting Technical Issues: Carefully diagnosing customer problems with smart technology and home appliances, providing clear solutions, or routing cases to our engineering and repair teams.
• Managing Data & CRM Systems: Accurately logging all customer feedback, interactions, and ticket resolutions into our CRM database to maintain flawless tracking.
• Ongoing Professional Development: Participating in regular, fully paid training sessions to stay updated on new product launches, digital software, and advanced customer care strategies.

Candidate Profile: Requirements & Qualifications

We value a positive attitude, emotional intelligence, and strong communication skills above extensive industry experience.

Minimum Requirements

• Language Skills: Native or near-native fluency (C1/C2 level) in written and spoken Dutch, alongside a solid professional command (B2 level) of English for internal company communication.
• Location & Status: Already living in Lisbon, or fully prepared and legally permitted to relocate to Portugal independently.
• Communication Style: Superb verbal and written communication abilities, backed by a patient, solution-oriented, and customer-first approach.
• Computer Literacy: Strong digital skills with the ability to multitask across multiple software systems and quickly master new platforms.

Preferred Assets (Optional)

• Prior experience in call centers, customer support, retail, hospitality, or technical helpdesks.
• A genuine interest in consumer electronics, smart home ecosystems, or modern kitchen appliances.

Work Schedule & Shift Framework

• Structure: Full-time employment contract, working 8 hours a day, 5 days a week.
• Operating Hours: Rotating shifts scheduled entirely within a daytime window between 07:00 and 17:00.
• Work-Life Balance: Enjoy a dependable daytime schedule that leaves your late afternoons and evenings completely free to explore Lisbon's beaches, cultural venues, and nightlife.

Compensation Package & Employee Benefits

We offer a highly competitive financial and benefits framework to ensure your economic stability and reward your performance:

• Base Salary: €1,400 gross per month, paid 14 times per year (including the standard Portuguese summer and Christmas bonus distributions).
• Language Bonus: An extra €150 monthly premium for utilizing your specialized Dutch language skills.
• Performance Bonus: Up to €100 monthly in KPI incentives based on quality and productivity targets.
• Meal Allowance: €7 per active working day (adding roughly €140 to €150 extra net cash per month).
• Immediate Coverage: Comprehensive private health and life insurance policies starting on your very first contract day.
• Career Progression: Transparent paths for rapid internal promotion. We heavily favor our current staff when filling openings for Team Leaders, Quality Assurance Analysts, and Corporate Trainers.
• Company Culture: A lively, multicultural workplace featuring regular team events, cultural activities, and a highly supportive management team.

How to Apply

If you are ready to advance your career while enjoying life in sunny Lisbon, click "Apply Now" and submit your updated resume in English today!