German Speaking Customer Advisor

We are looking for a motivated and customer-oriented German-speaking Customer Advisor to join our growing international team in Sofia. In this role, you will provide world-class customer service to our German-speaking clients, assisting them with their travel-related inquiries and ensuring a smooth and positive experience from start to finish.

This is an on-site position in our modern Sofia office, where you will be part of a supportive and multicultural environment that values teamwork, professional development, and personal growth.

If you are passionate about helping people, eager to develop your career in customer support, and ready to take on a new challenge abroad, we’d love to hear from you!

Your Responsibilities

• Communicate with German-speaking customers via phone, email, and chat to assist with travel-related requests (bookings, changes, cancellations, and inquiries).

• Provide accurate information, offer solutions, and ensure that every customer interaction results in a positive experience.

• Handle inquiries efficiently and in line with service-level agreements (SLAs).

• Work closely with other internal departments to resolve customer issues quickly and effectively.

• Maintain up-to-date knowledge of company products, services, and processes.

• Keep accurate records of all interactions in the internal systems.

• Contribute to the team’s success by sharing knowledge and supporting colleagues.

Requirements

• Fluent in German (C1 or native level) – both spoken and written.

• Good command of English (minimum B2) – for internal communication and training.

• Excellent communication and problem-solving skills.

• Customer-focused mindset with a professional and empathetic approach.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Previous customer service experience is an advantage but not mandatory – full training will be provided.

• Strong attention to detail and a proactive attitude.

What We Offer

• Competitive salary package with attractive performance-based bonuses.

• Permanent employment contract with full social benefits.

• Relocation support for candidates moving from outside Sofia, including:

  • Flight tickets to Sofia.

  • Accommodation provided in Sofia to help you settle in comfortably.

• Comprehensive health and life insurance coverage.

• Access to career growth opportunities and continuous professional training.

• Modern office environment in a central Sofia location with an international and friendly atmosphere.

• Work-life balance with a supportive management team.

• A chance to be part of a dynamic, global project in the travel and customer experience sector.

Why Join Us

You’ll become part of a company that values its people and encourages growth, collaboration, and innovation. Whether you’re beginning your career in customer support or looking to expand your professional experience in an international environment, this is the perfect opportunity to develop valuable skills while living and working in beautiful Sofia, Bulgaria.