Dutch Speaking Travel Agent (Remote in Greece)

Are you looking for a meaningful role where you can support travelers while enjoying the flexibility of working from home in Greece? We are currently hiring Dutch-speaking Travel Consultants for a large international project in the online accommodation sector (brand name withheld). This role is well-suited for individuals who enjoy customer interaction, problem-solving, and working in a dynamic international setting.

Whether you are already in Greece or planning to relocate, this opportunity offers stability, comprehensive benefits, and a clear path for professional growth.

Role Summary

In this role, you will engage with Dutch-speaking customers who need assistance with travel-related matters. You will help them navigate their reservations, answer questions, troubleshoot issues, and ensure they receive a smooth and stress-free service experience. Your contribution will be essential to maintaining customer satisfaction and supporting the overall travel platform ecosystem.

Key Duties

• Handle incoming customer contacts through phone, email, and chat, ensuring timely and friendly responses.

• Support customers with accommodation bookings, reservation updates, cancellations, special requests, and payment clarifications.

• Identify customer needs and provide clear, thoughtful solutions while maintaining an empathetic and professional tone.

• Follow established procedures and utilize internal tools to deliver accurate and efficient assistance.

• Document interactions and case details thoroughly in the system.

• Coordinate with specialized internal teams when escalations or additional steps are required.

• Meet service quality standards, performance metrics, and customer satisfaction goals.

• Participate in ongoing training to stay informed about updates to processes, products, and policies.

• Offer constructive feedback or suggestions that could enhance the customer experience or operational efficiency.

Candidate Profile

• Native-level or C2 proficiency in Dutch

• Good English skills (B2 or higher) for communication and training

• Must reside in Greece or be willing to relocate

• Strong communication abilities, with patience, adaptability, and a customer-first mindset

• Capable of working with digital tools, online platforms, and CRM systems

• Able to remain calm and professional in sensitive customer situations

• Comfortable working in a fast-paced, international environment

• Previous experience in customer service or the travel industry is a plus but not necessary as full training is provided

What You Will Receive

• 100% remote position within Greece

• Company-provided equipment, including laptop, headset, and additional peripherals

• Attractive and competitive salary package

• Permanent contract, offering job stability

• Private health insurance and life insurance coverage

• Performance-based bonuses and incentives

• Paid onboarding and continuous training

• Clear career development opportunities with pathways into senior, quality, training, or leadership roles

• A supportive and multicultural team environment

• Regular internal development programs, learning opportunities, and engagement activities

Relocation Package (for applicants moving from abroad)

If you are relocating to Greece for this position, you will be supported with:

• Reimbursement of your flight ticket to Greece

• Up to 3 weeks of paid hotel accommodation upon arrival

• Assistance with essential local documentation and onboarding procedures

• Guidance to help you adapt smoothly to life in Greece

Why This Opportunity Stands Out

This role provides an ideal blend of work-from-home flexibility, international exposure, and the chance to support travelers from around the world. It is a stable, long-term career path with continuous learning, supportive leadership, and great benefits—all while living in one of Europe’s most beautiful and affordable countries.