Italian Speaking Customer Advisor (on-site)

Job Title: Italian & English Customer Advisor (Car Rental Support)

Location: Sofia, Bulgaria (On-site)

Working Hours: Monday to Friday (Standard Business Hours, weekends off)

Compensation: €1,350 gross per month

Relocation Assistance: Full Relocation Package Available

Position Overview

Are you an articulate communicator with a passion for helping others and a flair for thriving in a fast-paced environment? We are actively seeking a dedicated Italian & English Customer Advisor to join our specialized car rental support team in Sofia.

In this role, you will act as the principal point of contact for Italian-speaking clients across every stage of their rental journey. Whether guiding a customer through reservation modifications, clarifying rental policies, or resolving post-trip inquiries via telephone and email, your core mission will be to deliver seamless, top-tier customer care.

Key Responsibilities & Core Tasks

• Customer Assistance: Handle incoming inquiries via inbound calls and email correspondence in both Italian and English concerning bookings, reservation modifications, cancellations, vehicle specifications, and rental agreements.

• Problem Resolution: Assist clients managing active rentals, billing questions, insurance and damage queries, and post-trip feedback with empathy, accuracy, and operational speed.

• System Management: Accurately update customer profiles, log interaction notes, and process reservation updates using internal booking and CRM software.

• Cross-Functional Communication: Collaborate closely with on-site rental station teams, fleet operations, and finance departments to resolve complex or escalated customer requests efficiently.

• Service Excellence: Consistently meet and exceed individual and team Key Performance Indicators (KPIs) focused on resolution times, customer satisfaction (CSAT) scores, and call quality standards.

Requirements & Candidate Profile

Essential Criteria:

• Language Skills: Native or near-native proficiency in Italian (C1/C2 level) for client-facing communications, paired with fluent English (B2+ level or higher) for internal coordination and software navigation.

• Communication Skills: Exceptional verbal and written communication capabilities backed by strong active listening habits and high emotional intelligence.

• Customer-Centric Mindset: Patience, empathy, and a constructive, solution-oriented attitude when managing high-pressure situations.

• Technical Aptitude: Comfortable multitasking across multi-window computer software, CRM systems, and standard web-based tools.

• Availability: Fully prepared to work full-time, Monday through Friday, on-site at our modern office premises in Sofia.

• Work Experience: Previous background in customer service, the hospitality sector, contact centers, or the travel industry is a strong asset, though enthusiastic entry-level candidates with exceptional communication skills are warmly encouraged to apply!

What We Offer

Compensation & Schedule:

• Competitive Salary: €1,350 gross per month.

• Work-Life Balance: Structured, fixed schedule from Monday to Friday with weekends completely free.

Relocation Support (For Candidates Moving From Abroad):

• Relocation Package: Comprehensive transition assistance including flight arrangements, temporary accommodation upon arrival, and dedicated local administrative support for registration and paperwork.

Professional Growth & Workplace Culture:

• Paid Onboarding: Thorough, fully paid initial training program starting on day one to equip you with all necessary product and system knowledge.

• Career Advancement: Continuous professional development and transparent internal promotion pathways across the business.

• Work Environment: Modern, well-equipped office facility fostering a supportive team atmosphere and a vibrant international corporate culture.

Additional Benefits:

• Comprehensive private health insurance coverage, digital food vouchers, monthly transport allowances, and regular team-building events.