Danish Speaking Customer Experience Specliast (Hybrid)

Are you a fluent Danish speaker looking to build an exciting career in one of Europe's most vibrant coastal capitals? We are actively recruiting enthusiastic, driven Danish-Speaking Customer Experience Specialists to join our expanding international team in Lisbon, Portugal!

In this role, you will be the face of a world-leading brand specializing in top-tier consumer electronics and premium household appliances. Acting as the primary point of contact for their Nordic customer base, you will ensure the delivery of exceptional service and care.

Work Format: Initial training must be completed 100% on-site at our modern, centrally located Lisbon headquarters. Upon successful completion of your onboarding, you will transition into a flexible hybrid work model.

Core Responsibilities & Daily Workflow

As a Customer Experience Specialist, your daily routine will involve:

• Omnichannel Support: Managing incoming inquiries from Danish consumers via phone, email, and live chat—resolving questions about product features, warranties, delivery tracking, setups, and purchases.
• Appliance & Tech Diagnostics: Listening closely to user problems with smart home technology and appliances, troubleshooting technical glitches, providing clear solutions, or escalating complex issues to the repair team.
• CRM Data Entry: Carefully logging and updating details from every customer interaction, piece of feedback, and ticket resolution in our CRM database for seamless continuity.
• Brand Ambassadorship: Becoming a product expert on the brand's latest innovations and values, representing the company with authentic professionalism.
• Continuous Learning: Engaging in fully compensated ongoing training sessions to stay sharp on new product releases, technical updates, and optimized service procedures.

Candidate Requirements & Qualifications

We value an upbeat attitude, strong empathy, and sharp communication skills above all else. Whether you are a seasoned support professional or eager to start your first global role, our comprehensive, paid training program will prepare you for success.

Essential Criteria

• Linguistic Skills: Native or near-native fluency (C1/C2 level) in written and spoken Danish, plus a solid professional command of English (B2 level) for corporate communication.
• Mobility Status: Already residing in Lisbon, or fully prepared and legally permitted to manage your own relocation to Portugal.
• Communication Style: Superb verbal and written communication skills, with a patient, solution-focused, and customer-first mindset.
• Digital Literacy: Strong computer skills, including comfort with multitasking across multiple software interfaces and learning new programs quickly.

Preferred Assets (Optional)

• Prior experience in call centers, customer support, retail, hospitality, or technical help desks.
• A genuine interest in smart home systems, gadgets, or modern kitchen and home appliances.

Hours & Work Schedule

• Structure: Full-time, 5 days a week, 8 hours a day.
• Operational Shift: Set daytime schedule from 08:00 to 17:00.
• Work-Life Balance: Benefit from a predictable daytime routine that keeps your evenings open to enjoy Lisbon's beaches, culture, and social scene.

Financial Package & Premium Benefits

We provide a strong compensation framework that ensures financial stability while rewarding your daily achievements:

• Base Income: €1,400 gross per month, distributed 14 times per year (matching standard Portuguese summer and Christmas salary regulations).
• Language Allowance: A dedicated €150 monthly bonus for utilizing your Danish language skills.
• Performance Bonuses: Up to €100 monthly in KPI rewards based on quality, precision, and efficiency targets.
• Meal Stipend: €7 per active workday (providing an additional €140 to €150 net cash monthly).
• Immediate Protection: Full private medical and life insurance coverage starting from day one of your contract.
• Career Progression: Transparent internal pathways for upward mobility, prioritizing our own team for advancements into Team Leader, Quality Assurance, or Corporate Trainer roles.
• Office Environment: A lively, diverse workplace with frequent team events, cultural activities, and an approachable management team.

Critical Notice Regarding Relocation

Please Note: This position does not offer relocation packages, moving allowances, or flight compensation. Candidates applying from Denmark or elsewhere must be entirely prepared to handle and fund their own travel arrangements, legal work permits, and housing setups in Lisbon.