Dutch-Speaking Customer Advisor (Remote in Portugal)

Location & Workplace: 100% Remote (Residency in Portugal with valid NIF & NISS required)

Language Requirements: Fluent Dutch (C1/C2) and Working English (B2)

Job Title: Dutch-Speaking Customer Experience Specialist (FinTech & Digital Payments)

Position Overview

Join the fast-paced sector of secure digital payments and global online commerce! We are searching for an approachable, client-oriented Dutch Customer Experience Specialist to serve as the primary point of contact for Dutch-speaking account holders and commercial merchants using a leading digital payment platform.

In this role, you will assist customers with transaction queries, account security procedures, digital wallet capabilities, and platform guidelines—ensuring that every interaction delivers outstanding service quality and complete trust.

Mandatory Prerequisite: This position is 100% remote and strictly restricted to Portugal. Candidates must currently live in Portugal and possess active legal authorization to work, as well as a Portuguese tax identification number (NIF) and social security registration (NISS).

Key Responsibilities

• Customer Interaction Management: Efficiently respond to incoming phone calls, emails, and live chat inquiries from Dutch clients, providing accurate and dependable solutions.

• Technical & Account Assistance: Walk users step-by-step through online transaction processes, security verification steps, and everyday account questions.

• Administrative Documentation: Maintain thorough records by logging customer communications, account adjustments, and ticket resolutions inside our internal CRM software.

• Internal Network Collaboration: Partner closely with fraud prevention units and technical support teams to resolve complex or escalated financial cases promptly.

• Brand Excellence: Deliver a polished, polite, and elite customer care experience that upholds the strong reputation of a renowned financial technology provider.

Candidate Requirements

Essential Criteria:

• Linguistic Competence: Fluent C1/C2 level in both spoken and written Dutch, paired with a solid B2 working proficiency in English.

• Residency & Compliance: Physical residence within Portugal backed by full legal working rights, an active NIF, and valid NISS registration.

• Home Office Infrastructure: A quiet, dedicated remote work area equipped with a fast and stable internet connection.

• Ideal Background: Prior experience in customer service, financial or banking helpdesks, or e-commerce support environments.

Key Attributes:

• Strong active listening abilities, natural empathy, proficiency in multitasking across several digital tools simultaneously, keen attention to detail, and sound emotional awareness.

Perks & Working Environment

• Salary: €1,100 gross/month base salary + €80 gross/month performance/attendance incentive + €7.63 net/day meal stipend.

• Working Hours: Monday to Friday, 08:00 to 17:00 (Fixed schedule with zero shift rotations and all weekends completely off!).

• Daily Meal Stipend: €7.63 net provided per worked day (loaded directly onto a dedicated meal card).

• Workplace Flexibility: Complete 100% remote freedom enabling you to work from any location across mainland Portugal or its islands.

• Provided Hardware: Complete IT equipment kit delivered straight to your home, including a corporate laptop, noise-canceling headset, and secure login devices.

• Training & Culture: Fully paid initial training program, structured pathways for internal career growth, and a supportive, multicultural team culture.

How to Apply

Ready to represent an industry-leading financial technology company from the comfort of your home in Portugal? Submit your updated CV in English or Dutch today to begin your application!