German Speaking Customer Advisor

Are you a highly motivated, customer-focused individual fluent in German? Are you looking to join a dynamic, growing international team in Sofia, Bulgaria? We are seeking a German-speaking Customer Advisor to deliver outstanding client service related to travel inquiries, ensuring every customer enjoys a seamless and positive experience from the moment they contact us.

What You Will Do

This is an on-site position located in our state-of-the-art office in Sofia. You will be integrated into a supportive, multicultural environment that champions teamwork and professional development. If you have a passion for helping people, are eager to advance your career in customer support, and are ready for an exciting challenge abroad, we encourage you to apply!

Your Key Responsibilities

• Communicate with German-speaking clients across multiple channels (phone, email, and chat) to assist with all travel-related matters (including making, changing, or canceling bookings, and answering general inquiries).
• Provide precise information, propose effective solutions, and guarantee a positive outcome for every interaction.
• Manage customer requests efficiently, adhering strictly to all specified service-level agreements (SLAs).
• Collaborate closely with other internal teams to ensure prompt and effective resolution of complex issues.
• Maintain current knowledge of all company products, services, and operational procedures.
• Accurately log and record all customer interactions within internal systems.
• Contribute to overall team success by sharing knowledge and offering support to colleagues.

Candidate Profile

• Language Skills: You must be fluent in German (C1 or native level) for all customer interactions, both written and spoken. A good command of English (minimum B2) is required for internal communication and training.
• Demonstrated excellent communication and problem-solving abilities.
• Possess a strong customer-centric mindset coupled with an empathetic and professional demeanor.
• Able to work efficiently and handle multiple tasks simultaneously in a fast-paced setting.
• While prior customer service experience is a benefit, it is not mandatory, as full training will be provided.
• Show a strong proactive attitude and acute attention to detail.

Perks and Benefits

• A competitive salary package supplemented by attractive, performance-based bonuses.
• A permanent employment contract with comprehensive social benefits.
• Relocation support for candidates moving to Sofia, which includes:
  • Flight tickets to Sofia.
  • Accommodation assistance to ensure a comfortable transition.
• Comprehensive health and life insurance coverage.
• Clear avenues for career progression and continuous professional training.
• A modern office in a central Sofia location with a friendly, international atmosphere.
• A commitment to work-life balance supported by management.
• The chance to be part of a dynamic, global initiative focused on the travel and customer experience sector.

Why Join Our Team?

You will become part of an organization that truly values its employees, promoting collaboration, growth, and innovation. Whether you are launching your career in customer support or seeking to build on existing international experience, this is the perfect opportunity to acquire valuable skills while living and working in the vibrant capital of Sofia, Bulgaria.