Dutch Speaking Customer Advisor (on-site)

Are you a Dutch speaker with a passion for helping people? We are looking for enthusiastic individuals to join our team in the vibrant city of Sofia. You will be the voice of a world-renowned corporate travel platform, ensuring business travelers get where they need to go with ease and confidence.

The Role

As a Customer Advisor, you aren't just answering phones—you are a problem solver and a travel facilitator. You will handle inquiries from corporate clients regarding their travel arrangements, providing high-quality support in both Dutch and English.

Your Responsibilities:

• Handle incoming requests via phone, email, and chat from Dutch-speaking business travelers.
• Assist with bookings, cancellations, and modifications of flights, hotels, and car rentals.
• Navigate travel software and internal databases to provide accurate information.
• Proactively solve travel-related issues (e.g., delays or itinerary changes) to ensure a seamless experience.
• Maintain a high level of professionalism and empathy, upholding the standards of a premium service provider.

Requirements

We value your attitude and language skills above all else. While previous experience in customer service or travel is a "nice to have," it is not a requirement—we provide full training!

• Language Skills: Native or near-native fluency in Dutch (C1/C2) and an upper-intermediate level of English (B2).
• Communication: Excellent verbal and written communication skills with a friendly, professional tone.
• Tech-Savvy: Comfortable navigating multiple screens and learning new software quickly.
• Resilience: Ability to stay calm under pressure and handle complex travel scenarios.
• Location: Willingness to work on-site at our modern office in Sofia.

What We Offer

We believe in rewarding hard work with a comprehensive benefits package and a supportive environment.

• Financial: Competitive monthly salary and performance-based bonuses.
• Health & Security: Comprehensive private health insurance and life insurance from day one.
• Growth: Real opportunities for career progression into Team Lead, Quality Assurance, or Trainer roles.
• Environment: A multicultural office atmosphere with regular team-building events and "fun days."
• Wellness: Food vouchers, sports card subsidies (Multisport), and relaxation zones in the office.

Relocation Support

Moving to Sofia from another city or country? We've got you covered to ensure a smooth transition:

• Travel: Reimbursement of your initial flight ticket to Sofia.
• Accommodation: Initial hotel stay provided while you find your new home.
• Support: Assistance with local administrative procedures (ID cards, bank accounts, etc.).

Why Sofia?

Sofia is one of Europe's hidden gems—a capital city that blends history with a modern, fast-paced lifestyle. Enjoy a low cost of living, a buzzing nightlife, and beautiful mountains just 30 minutes from the city center.

Ready to start your journey? Apply today with your CV in English!