German Speaking Customer Advisor (on-site)

Location & Workplace: Cape Town, Western Cape, South Africa (19 Hertzog Boulevard — 100% On-Site)

Language Requirements: Fluent German and Fluent English

Job Title: German-Speaking Travel Customer Advisor

Position Summary

As a German-speaking Travel Customer Advisor, you will serve as the premier frontline contact for international passengers. You will deliver high-quality support via telephone, live webchat, and email correspondence. Your main focus involves taking care of new bookings, itinerary modifications, and cancellations, along with resolving problems proactively in a fast-paced international travel environment.

Work Setup: Strictly On-Site at 19 Hertzog Boulevard, Cape Town.

Education & Verification: Minimum Matric / Grade 12 completion; clear credit and criminal background mandatory.

Primary Responsibilities

• End-to-End Service: Deliver exemplary customer service standards across every communication avenue.
• Conflict & Issue Resolution: Practice active listening, diffuse customer concerns with a calm demeanor, and provide immediate solutions.
• Booking & Reservation Control: Verify customer data and meticulously process flight details and vacation itineraries.
• Dual-Language Clarity: Communicate intricate travel procedures and guidelines concisely in both German and English.
• High Efficiency Standards: Sustain high levels of speed, precision, and productivity when dealing with detailed inquiries.

Candidate Profile & Qualifications

Essential Requirements:

• Language Skillset: High fluency in both written and spoken German and English.
• Work Experience: 12+ months within global call centers OR the travel/airline industry.
• Education & Background: Grade 12 / Matric completion with a clean credit and criminal background.

  Key Attributes:

• Strong active listening, stress management, conflict handling, emotional intelligence, and time management.

Work Schedule & Hours

• Total Commitment: Full-time (40 hours per week), 8 hours daily across 5 working days.
• Roster Pattern: Rotational shifts scheduled Monday through Sunday.
• Operational Timeframe: Shifts rotated between 09:00 AM and 02:00 AM SAST.

Compensation & Employee Perks

• Base Pay: R 20,000.00 gross per month.
• Late Shift Premium: Additional allowance provided for shifts extending past 07:00 PM SAST.
• Transportation Support: Subsidized one-way shuttle service for late shifts (company covers subsidy; employee contribution is R315).
• Healthcare Provision (Choice of 1):
  • Medical Aid Plan (protects the individual employee), OR
  • Medical Insurance Plan (protects employee + up to 2 dependents).
• Retirement Planning: 5% total pension contribution (2.5% employer match + 2.5% employee contribution).