German Speaking Customer Advisor

Do you hold C1/Native level fluency in German and possess a strong commitment to providing excellent service? We are searching for an enthusiastic German-speaking Client Representative to become part of our expanding international team in the capital of Sofia, Bulgaria. In this key position, you will be dedicated to assisting our German-speaking customers with their travel needs, ensuring they receive a consistently smooth and enjoyable experience.

The Work Setting

This role is based in our office in Sofia, offering a modern and welcoming environment. You'll be joining a supportive multicultural team that emphasizes collaboration, career training, and personal growth. If you are passionate about supporting customers, eager to develop your skills in customer service, and ready for a professional move to a new country, we’d be delighted to hear from you!

What Your Day Looks Like

• Interact with German-speaking clients across phone, email, and chat channels to efficiently manage all travel-related requests (including modifying or canceling existing trips, making new reservations, and answering general questions).
• Deliver accurate information and practical solutions, striving to ensure every customer interaction is positive.
• Process inquiries rapidly, strictly adhering to our service-level agreements (SLAs).
• Coordinate closely with other internal units to guarantee quick and effective resolution of customer issues.
• Keep your product knowledge current regarding all company services, offerings, and operational procedures.
• Maintain detailed and accurate records of all interactions within our internal database systems.
• Contribute to team success by actively sharing knowledge and supporting your colleagues.

Candidate Qualifications

• Language Proficiency: You must have fluent German skills (C1 or native), both written and verbal, for customer service. A solid B2 level in English is also required for internal communication and training.
• Exceptional problem-solving and communication abilities.
• A truly customer-focused attitude combined with an empathetic and professional approach.
• The capacity to handle multiple tasks efficiently and work well under pressure in a fast-paced setting.
• While previous experience in a customer service role is a plus, it is not mandatory—we will provide full training.
• Strong proactiveness and attention to detail.

Compensation and Rewards

• A competitive salary package complemented by appealing performance-based bonuses.
• A permanent contract with comprehensive social benefits.
• Relocation assistance for candidates moving to Sofia, which includes:
  • Coverage for flight tickets to the city.
  • Initial accommodation support to ease your settling-in process.
• Extensive health and life insurance coverage.
• Clear pathways for career development and access to ongoing professional training programs.
• A friendly, international office atmosphere in a central Sofia location.
• Management that supports work-life balance.
• The opportunity to be a central part of a dynamic, global travel project.