German Speaking Customer Advisor

Are you an assertive individual with fluent German proficiency and a strong dedication to client satisfaction? We are actively seeking an adaptable German Customer Relations Consultant to join our growing, international operations team situated in Sofia, Bulgaria. In this key position, you will be responsible for expertly handling all travel-related inquiries from our German-speaking customer base, ensuring they receive a positive and effortlessly managed experience.

Your Contribution and Work Environment

This role is an in-office commitment at our modern Sofia location. You will become an integral part of a supportive multicultural team that emphasizes collaboration, ongoing skill development, and personal career growth. If you are passionate about client care, keen to expand your professional portfolio globally, and ready to take the exciting step of relocating abroad, this opportunity is perfectly suited for you!

Key Responsibilities

• Engage comprehensively with German-speaking clients via phone, email, and chat to assist with all facets of travel support, including managing reservations, processing changes, handling cancellations, and clarifying general inquiries.
• Deliver precise information and effective, timely solutions, with the consistent goal of maximizing customer satisfaction.
• Resolve all client requests rapidly, ensuring strict compliance with all specified service-level agreements (SLAs).
• Coordinate closely and efficiently with other internal departments to guarantee the quick and successful resolution of complex issues.
• Maintain complete, current expertise regarding all company products, services, and operational protocols.
• Accurately record and document all client interactions and subsequent actions within internal database systems.
• Actively support the collective success of the team by sharing valuable knowledge and assisting colleagues as needed.

Essential Requirements

• Language Skills: You must possess full fluency in German (both written and verbal) for all client-facing duties. A strong working command of English (minimum B2) is required for internal communication.
• Mandatory requirement for excellent communication and decisive problem-solving abilities.
• A natural client-centric approach demonstrated through professional and empathetic interactions.
• Proven ability to handle a high volume of tasks and perform effectively under pressure in a fast-paced environment.
• Prior experience in customer support is beneficial, though not mandatory; comprehensive, specialized training will be provided.
• You must exhibit strong attention to detail and a proactive, motivated work ethic.

Compensation and Benefits

• A competitive salary package enhanced by appealing performance-based bonuses.
• A secure, permanent employment contract that includes full social benefits.
• Comprehensive relocation support for candidates moving to Sofia, covering:
  • Paid flight tickets to the city.
  • Initial housing assistance to help ensure a smooth transition.
• Full health and life insurance coverage.
• Clear opportunities for career advancement and access to continuous professional development programs.
• A friendly, multicultural office environment in a central Sofia location.
• Management commitment to fostering a healthy work-life balance.
• The chance to be a key contributor to a dynamic, global travel initiative.