German Speaking Customer Advisor

Are you an enthusiastic individual with fluent German language capabilities and a dedication to superior customer service? We are searching for an adaptable German Client Support Representative to join our growing, international operations team in Sofia, Bulgaria. In this key position, you will serve as the primary contact for our German-speaking clients, skillfully managing their travel concerns and ensuring a consistently easy and satisfactory experience.

Your Work Setting

This role requires your presence on-site at our modern office located in Sofia. You will be welcomed into a multicultural and cooperative work environment that places a high value on teamwork, continuous skill development, and personal advancement. If you are passionate about supporting customers, eager to gain global professional experience, and ready for a major career move abroad, this opportunity is for you!

Core Duties

• Interact with German-speaking clients across phone, email, and chat to assist with all travel-related needs, including processing new reservations, managing changes, handling cancellations, and answering general inquiries.
• Deliver precise solutions and information, aiming to achieve high levels of customer satisfaction with every interaction.
• Process client requests efficiently, strictly adhering to our established service-level agreements (SLAs).
• Work closely with various internal units to ensure rapid and effective resolution of complex customer issues.
• Maintain comprehensive, up-to-date knowledge of all company products, services, and operational procedures.
• Meticulously record all client communications and actions within the internal tracking systems.
• Contribute positively to the team's success by sharing insights and actively assisting colleagues.

Essential Requirements

• Language Skills: You must be fully fluent in German (written and verbal) for all client communication. A strong working knowledge of English (minimum B2) is required for internal purposes.
• Exceptional communication and clear problem-solving skills are mandatory.
• A naturally client-focused approach, demonstrated through professionalism and empathy.
• The ability to manage workload effectively and perform well in a rapid-paced, demanding environment.
• Previous experience in customer support is helpful but not a requirement; we provide full, specialized training.
• You must possess a high degree of attention to detail and a proactive work ethic.

Compensation and Benefits

• A competitive salary package supplemented by appealing performance-based financial incentives.
• A secure, permanent contract including full social benefits.
• Comprehensive relocation support for individuals moving to Sofia, which covers:
  • Payment for your flight to Sofia.
  • Initial housing assistance to help you settle in.
• Full health and life insurance coverage.
• Clear avenues for career growth and access to ongoing professional development and training.
• A friendly, multicultural office setting in a central Sofia location.
• Management that is dedicated to supporting a healthy work-life balance.
• The chance to be a key player in a dynamic, global travel project.