Dutch Speaking Customer Advisor (Hybrid)

Are you a natural communicator seeking a career that offers profound purpose alongside professional growth? Imagine establishing your career in the historic, sun-drenched city of Porto while playing a vital role in patient care.

We are scouting for Dutch-speaking Customer Advisors to join our specialized Medical Device Support division. In this high-impact role, you will serve as a critical lifeline for users of cutting-edge diabetes management technology, empowering them to lead healthier, more confident lives through technical mastery and empathetic guidance.

THE PROJECT: IMPACTFUL HEALTHCARE STRATEGY

Representing a global titan in Diabetes Care, you will focus on sophisticated medical innovations, including Continuous Glucose Monitors (CGM) and advanced insulin delivery systems. Your objective is to provide expert technical consultancy to patients, their families, and healthcare professionals.

• Patient Empowerment: Educate Dutch-speaking users on device initialization, data synchronization, and the optimization of health applications.
• Empathetic Resolution: Address patient concerns regarding glucose data trends or hardware performance with professional composure and clarity.
• Technical Diagnostics: Systematically troubleshoot software anomalies or mechanical inquiries, coordinating with senior specialists for complex escalations.
• Regulatory Compliance: Uphold rigorous global standards for data privacy and medical reporting, ensuring every interaction adheres to strict healthcare protocols.

THE PORTO WORK MODEL: OPTIMIZED BALANCE

This Hybrid position is engineered to provide a sophisticated balance between collaborative synergy and personal flexibility:

• 2 Days On-Site: Collaborate with your peers at our state-of-the-art Porto innovation hub.
• 3 Days Remote: Enjoy the autonomy and focus of operating from your dedicated home office.
• Operational Stability: A full-time, 40-hour weekly schedule with a consistent, structured rotation.

CANDIDATE ARCHETYPE

We prioritize high emotional intelligence and a commitment to continuous learning over an extensive medical background.

• Linguistic Mastery: Native or C2-level proficiency in Dutch (written and verbal).
• English Fluency: Minimum B2 level for international training modules and internal corporate communication.
• Consultative Style: A natural ability to translate complex technical concepts into simple, actionable guidance for patients.
• Digital Literacy: High comfort level mastering medical hardware interfaces and mobile health ecosystems.
• Professional Readiness: While a background in healthcare or customer service is an asset, it is not mandatory. We provide comprehensive, professional-grade training to ensure your success.

EXECUTIVE REWARDS & RELOCATION

We ensure your transition to Portugal is seamless, allowing you to focus entirely on your professional evolution.

Premium Relocation Suite

• Corporate Housing: A private room in a high-quality, company-managed apartment in Porto.
• Travel Coverage: Full reimbursement for your initial flight to Portugal.
• Administrative Concierge: Hands-on assistance with local legal documentation (NIF, Social Security, etc.).

Compensation & Growth

• Total Security: Comprehensive private health and life insurance effective from day one.
• Career Trajectory: We champion "Internal First" promotion cycles—move into Quality Assurance, Training, or Leadership roles as you evolve.
• Competitive Package: A salary structure optimized for a high quality of life, supplemented by a monthly meal allowance.
• Modern Workspace: Access to a vibrant, international office featuring dedicated break zones and premium amenities.

WHY PORTO?

From the iconic Ribeira district to the golden Atlantic coast, Porto offers a lifestyle defined by Mediterranean charm and world-class gastronomy. Benefit from a cost of living significantly lower than in the Netherlands, providing you the financial freedom to enjoy one of Europe's most beautiful cities while making a tangible difference in global health.