German Speaking Customer Advisor (Remote in Greece)

Location: 100% Remote (Base: Greece Only)

In the high-stakes landscape of European insurance, trust is the fundamental currency. We are currently headhunting German-speaking professionals to join a specialized remote task force supporting one of Germany's most prestigious insurance conglomerates.

This is a high-level advisory mandate that transcends conventional support. Operating from your home base anywhere in Greece, you will manage complex portfolios, navigate sensitive claims, and provide the technical precision that 13 million German policyholders expect from an industry leader. This position offers a rare professional equilibrium: maintaining rigorous German corporate standards while enjoying the unparalleled quality of life in the Mediterranean.

THE ROLE: STRATEGIC ADVISORY & RISK MANAGEMENT

As a Remote Portfolio Consultant, you serve as the expert voice of the brand. Your objective is to manage the critical intersection of legal policy, financial security, and stakeholder empathy.

• End-to-End Policy Architecture: Consult on a diverse range of products, including Motor, Liability, and Property insurance, ensuring clients are optimized for their specific risk profiles.
• Complex Claims Navigation: Act as the primary liaison for policyholders during "moments of truth," guiding them through the claims lifecycle with technical accuracy and emotional intelligence.
• Strategic Retention: Identify opportunities to enhance institutional loyalty through personalized coverage reviews and administrative excellence.
• Technical Governance: Utilize high-tier CRM and insurance-specific software to manage data integrity under strict GDPR and German regulatory frameworks.
• Knowledge Leadership: Contribute to a remote culture of excellence by identifying process improvements and participating in specialized training workshops.

CANDIDATE ARCHETYPE: THE IDEAL PROFILE

We are seeking a sophisticated communicator who thrives in an autonomous, decentralized professional environment.

• Linguistic Authority: Native or near-native (C1/C2) German is mandatory. You must be capable of discussing complex contractual terms with absolute clarity. Professional English (B2) is required for internal reporting and global synchronization.
• Analytical Rigor: The ability to deconstruct complex information and translate it into actionable advice for the end-user.
• Professional Resilience: The capacity to remain composed and solution-oriented when managing high-value claims or sensitive inquiries.
• Operational Autonomy: A proven history of maintaining high productivity and strict confidentiality in a 100% remote setting.
• Professional Pedigree: Experience in finance, insurance, or legal support is a significant advantage; however, we provide a Certified Insurance Academy for high-potential candidates.

THE PREMIUM REWARDS STRUCTURE

We offer a relocation and benefits ecosystem engineered for professionals seeking a long-term career pivot to Greece.

Relocation Concierge (The "Soft Landing" Program)

• Inbound Logistics: Fully subsidized air travel to Greece.
• Executive Transition: 4 weeks of premium hotel accommodation provided upon arrival to ensure a frictionless transition.
• Administrative Support: Dedicated concierge service for Greek tax (AFM) and social security (AMKA) registration.

Compensation & Professional Evolution

• Elite Salary Package: A competitive base salary (paid 14 times per year in accordance with Greek labor law) plus performance-linked seniority bonuses.
• Total Protection: Comprehensive private health and life insurance plans that supplement the national system.
• Enterprise Infrastructure: High-specification company hardware and ergonomic home-office peripherals provided.
• Vertical Trajectory: Access to leadership development programs; we prioritize internal mobility for Specialist and Management-level tiers.