French Speaking Customer Advisor (On-site in Braga)

Are you passionate about customer relations and looking to build a career in a dynamic, fast-expanding financial sector? We are currently recruiting French-speaking Customer Advisors to join our vibrant team in Braga.

In this role, you will represent a major player in the consumer credit industry, acting as the essential link between the brand and its customers. You won't just be answering calls; you will be a financial guide, helping people navigate their personal projects with clarity and confidence.

Your Mission: Empowering Customers

Working within a modern office environment and supported by a dedicated local management team, your daily responsibilities will include:

• Omnichannel Support: Engaging with customers via phone, email, and live chat to provide accurate information regarding credit products.
• Documentation & Guidance: Assisting users through the application process, ensuring their files are complete, and explaining complex financing conditions in simple, transparent terms.
• Quality & Satisfaction: Providing high-quality, personalized follow-ups to ensure every customer feels valued and supported.
• Strategic Analysis: Analyzing specific client profiles to recommend the most appropriate financial solutions for their unique needs.

Who Are We Looking For?

We are looking for individuals who combine professional rigor with a human touch. To succeed in this role, you should have:

• Language Mastery: Flawless proficiency in French (C1/C2 level). Your ability to communicate clearly and professionally, both orally and in writing, is our top priority.
• Local Residency: You must currently reside in Braga or the immediate surrounding areas. This is a 100% on-site position, designed for those who enjoy the energy of a collaborative office space.
• Experience & Motivation: While prior experience in customer service is a definite asset, we believe in potential. Motivated beginners are encouraged to apply, as we provide a comprehensive, paid training program.
• Essential Soft Skills: A natural sense of empathy, a strong team spirit, and the ability to remain organized in a fast-paced environment.
• Language Note: No English? No problem. English is not required for this specific project.

Working Hours & Balance

Our project operates on a 40-hour weekly schedule, designed to provide consistency while covering the needs of our international clients:

• Monday to Friday: Rotating shifts scheduled between 07:00 and 19:00.
• Saturdays: A shorter shift from 08:00 to 15:00.
• Time Off: You will enjoy 2 days off per week (Sunday is always fixed, plus one rotating day during the week).

Compensation & Premium Benefits

We believe in rewarding talent and providing long-term stability:

• Base Salary: €930 Gross per month, paid over 14 months (including Christmas and Summer bonuses).
• Meal Allowance: €7.63 Net for every day worked—one of the most competitive rates in the region.
• Performance Bonus: Earn up to an additional €155 per month based on your achievement of key performance indicators (KPIs).
• Comprehensive Insurance: Enjoy peace of mind with Health and Life Insurance included from your very first day.
• Career Evolution: We prioritize internal promotion. This isn't just a job; it's a career path with real opportunities for growth into management or specialized roles.
• Modern Workspace: Work in a high-tech facility in the heart of Braga, a city known for its exceptional quality of life and youthful energy.

Why Make the Move?

Joining this project means choosing the security of a solid financial institution combined with a corporate culture that genuinely cares about employee well-being. From your initial paid training to your daily interactions with a friendly, multicultural team, you will have all the tools you need to thrive.