German Speaking Customer Advisor (on-site)

Location & Workplace: Cape Town, Western Cape, South Africa (19 Hertzog Boulevard — 100% On-Site)

Language Requirements: Fluent German and Fluent English

Job Title: German Customer Service Travel Advisor

Role Introduction

Stepping into the role of German Customer Service Travel Advisor means acting as the primary ambassador for travelers around the globe. You will be responsible for creating seamless customer experiences across phone calls, webchat, and email channels. Your work will encompass securing bookings, executing re-bookings, processing cancellations, and resolving challenges swiftly within an energetic global travel matrix.

Work Setup: Strictly On-Site at 19 Hertzog Boulevard, Cape Town.

Education & Verification: Minimum Grade 12 / Matric qualification; clean credit and criminal background mandatory.

Core Duties

• Customer Support: Offer premier, comprehensive support across all available service channels.
• Problem Handling: Listen actively to passenger concerns, manage challenging situations with composure, and deliver prompt solutions.
• Itinerary Management: Validate passenger details while maintaining precise accuracy over flight bookings and holiday plans.
• Clear Explanations: Articulate complex travel protocols and policies with clarity in German as well as English.
• Operational Performance: Maintain strong speed, accuracy, and operational throughput while managing intricate service requests.

Entry Criteria

Essential Requirements:

• Language Skills: Complete fluency in spoken and written German and English.
• Prior Experience: Minimum 12 months in an international contact center OR within airline/travel agency settings.
• Education & Background: Grade 12 / Matric qualification with successful passing of clean criminal and credit vetting procedures.

  Key Skills:

• Active listening skills, composure under pressure, time management, emotional intelligence, and conflict resolution capabilities.

Working Hours & Schedule

• Weekly Hours: Full-time (40 hours per week), 8 hours per shift across 5 working days.
• Rotational Schedule: Operational shifts spanning Monday through Sunday.
• Shift Window: Rotational hours falling between 09:00 AM and 02:00 AM SAST.

Salary & Package Benefits

• Basic Salary: R 20,000.00 gross per month.
• Night Allowance: Extra compensation provided for working hours completed after 07:00 PM SAST.
• Travel Subsidy: Subsidized single-direction shuttle service for late shifts (company pays subsidy; worker co-payment is R315).
• Medical Cover Options (Select One):
  • Medical Aid Coverage (covers the individual employee only), OR
  • Medical Insurance Coverage (covers the employee plus up to 2 dependents).
• Retirement & Perks: 5% total pension contribution split evenly (2.5% employer contribution + 2.5% employee contribution).