Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Please Note: This role is entirely on-site at our Lisbon office. Candidates must be available for 100% in-person attendance; hybrid arrangements or remote work options are strictly unavailable.

Are you a fluent Italian speaker eager to launch an exciting new professional journey in one of Europe's brightest, most energetic capital cities? We are currently recruiting enthusiastic, customer-focused professionals to join our multicultural, high-energy team in Lisbon!

Core Responsibilities

As an Italian-Speaking Customer Service Specialist, you will act as the face of our brand, delivering exceptional assistance to our Italian-speaking user base. Your daily routine will consist of:

• Inbound Communications: Responding to user inquiries efficiently and politely through phone calls, emails, and real-time chat.
• Problem Resolution: Diagnostics of user difficulties and providing clear, step-by-step guidance to resolve account or technical issues.
• Data Administration: Registering detailed summaries of customer conversations, inquiries, and escalated issues within our CRM software.
• Knowledge Maintenance: Keeping up-to-date with product rollouts, company policies, and system updates to ensure all information provided is accurate.
• Quality Metrics: Consistently achieving or exceeding personal performance targets (KPIs) while maintaining excellent service ratings.

Desired Profile

• Language Skills: Near-native or native command of Italian (written and spoken), alongside a professional working command of English (minimum B2 level).
• Soft Skills: Outstanding communication talents, exceptional listening capabilities, and a naturally empathetic approach to customer care.
• Tech Savviness: Comfortably navigating multiple software programs, internal databases, and digital communication platforms simultaneously.
• Flexibility: The resilience to thrive in a fast-paced setting and the willingness to work a rotating shift schedule.
• Legal Status: Hold a valid EU passport or possess an existing, unrestricted legal authorization to work full-time in Portugal.

Compensation Packages

To accommodate different living preferences, we provide two distinct salary structures:

• Option A (Independent Housing): A gross monthly salary of €1,340 for individuals who prefer to secure and manage their own local accommodation.
• Option B (Company Housing Included): A gross monthly salary of €1,060 for individuals who opt to live in housing provided directly by the company.

Relocation Assistance & Company Perks

• Flight Reimbursed: Your initial airline ticket to Lisbon will be paid for in full to ease your move.
• Company Accommodation: A private bedroom located within a shared company apartment (applicable under Option B).
• Covered Living Expenses: All essential utility bills—including electricity, water, and gas—are fully paid by the employer for those in company housing.
• Additional Advantages: Fully paid initial training, clear paths for internal promotion, and regular corporate social gatherings and team-building events.

How to Apply

Ready to take the leap and begin an international career path in Portugal? Click "Apply Now" to upload your English CV. Our recruitment specialists will reach out shortly to guide you through the digital assessment phase!