Slovenian Speaking Customer Advisor (With Relocation Package)

Are you a highly motivated and customer-focused individual with fluent Slovenian and strong English communication skills? We're looking for dedicated Slovenian-Speaking Customer Advisors to join our vibrant, international team in Sofia, Bulgaria. This is your chance to be part of a significant project within the tobacco industry, contributing to a global leader renowned for its excellence and innovation.

This role offers an exciting opportunity to launch or advance your career in a supportive, multicultural environment, and we're sweetening the deal with a €1000 signing bonus!

About the Role:

As a Slovenian-Speaking Customer Advisor, you'll be the primary point of contact for our valued Slovenian-speaking customers. Your mission will be to provide exceptional support and ensure a seamless, positive customer experience. You'll handle a diverse range of inquiries, including product information, order processing, general support, and issue resolution, always reflecting our commitment to high-quality service.

This is an on-site position based in our modern Sofia office. We're seeking enthusiastic, empathetic individuals who connect easily with people. While prior customer service or call center experience is a plus, it's not mandatory. We're committed to nurturing talent and provide comprehensive training to equip you with all the skills you'll need to excel.

Key Responsibilities:

• Customer Interaction: Professionally handle incoming calls, emails, and potentially live chat inquiries from Slovenian-speaking customers, ensuring top-tier satisfaction.
• Problem Resolution: Efficiently identify, diagnose, and resolve customer concerns and questions regarding our products and services.
• Product Knowledge: Develop and maintain a deep understanding of our product portfolio to provide accurate information and assistance.
• Information Provision: Clearly communicate product details, usage instructions, troubleshooting steps, and other relevant information.
• Documentation: Accurately log all customer interactions, inquiries, and resolutions in our CRM system for comprehensive record-keeping.
• Feedback & Improvement: Proactively identify common customer issues or trends and provide valuable feedback to help improve our services.
• Compliance: Adhere strictly to company policies, procedures, and data protection regulations during all interactions.
• Team Collaboration: Work effectively with colleagues and other departments to ensure efficient problem-solving and a consistent customer experience.

What You Bring:

• Native or Fluent Slovenian (C2 Level): Exceptional written and spoken communication skills are essential to convey complex information clearly and naturally.
• Proficient English (B2 Level or Higher): Mandatory for internal communication and training within our international team.
• Excellent Communication Skills: Strong active listening, verbal, and written communication with an empathetic approach.
• Customer-Service Driven: A genuine passion for helping people and a strong commitment to delivering outstanding customer service.
• Problem-Solving Abilities: Strong analytical skills and a proactive approach to resolving customer issues efficiently.
• Basic Computer Literacy: Comfortable using various computer systems and software, with the ability to quickly learn new applications.
• Adaptability & Resilience: Capable of handling challenging customer situations with patience, professionalism, and a positive attitude.
• Team Player: Ability to work effectively within a team, collaborating and contributing to a positive work environment.
• On-site Availability: Must be able to work from our office in Sofia, Bulgaria.

What We Offer:

We're dedicated to creating a supportive and rewarding environment for our employees. Joining our team means becoming part of an organization that values your contribution and invests in your growth. Our comprehensive benefits package includes:

• Attractive Compensation: A competitive salary package that rewards your skills and dedication, with performance-based incentives. Salaries for customer service roles in Sofia typically range from €700 - €1,700 gross per month, with entry-level positions generally starting around €700 - €900 gross. Your specific offer will be based on your experience and qualifications.
• €1000 Signing Bonus: A generous bonus to welcome you to our team!
• Career Growth Opportunities: Access to continuous learning and development programs designed to enhance your skills and support your long-term career progression. We believe in promoting from within!
• Health and Life Insurance: Comprehensive plans for your well-being and peace of mind.
• Relocation Support (for candidates outside Sofia):
  • Flight Tickets: Covered flight expenses to Sofia from your current location.
  • Accommodation: Assistance with finding and potentially covering initial accommodation in Sofia (e.g., initial hotel stay for a specified period) to help you settle in comfortably.
• Dynamic Work Environment: Be part of a vibrant, multicultural, and collaborative team in a modern and comfortable office setting.
• Employee Perks: Enjoy additional benefits such as meal vouchers, transportation support (where applicable), a Multisport card, bonuses for important life events, additional paid leave for education, corporate discounts, and engaging company events.
• Supportive Culture: A welcoming, inclusive, and diverse work environment that fosters professional and personal growth, where your voice is heard, and your contributions are valued.
• International Exposure: Gain valuable experience working within a global company and business context.

Why Join Us?

This is more than just a job; it's an opportunity to build a rewarding career with a leading company in its field. You'll gain invaluable customer service experience, enhance your professional skills, and become part of a supportive community. We empower our employees to achieve their full potential, recognizing that their success is our success.