Azerbaijani Speaking Customer Advisor

Are you a highly motivated, customer-focused individual with a fluent command of Azerbaijani and strong English communication skills? We are seeking an Azerbaijani Speaking Customer Advisor to join our dynamic and international team in Sofia, Bulgaria, for a significant project within the tobacco industry. While we cannot disclose the specific company name, rest assured you will be contributing to a global leader in its field, renowned for its commitment to excellence and innovation. This is an exciting opportunity to launch or advance your career in a supportive, multicultural environment.

Job Description

As an Azerbaijani Speaking Customer Advisor, you will be the primary point of contact for our valued Azerbaijani-speaking customers, providing them with exceptional support and assistance. You will play a crucial role in ensuring a seamless and positive customer experience, reflecting our commitment to high-quality service and customer satisfaction. Your responsibilities will include handling a diverse range of customer inquiries, from product information and order processing to general support and issue resolution.

This role is based on-site in Sofia and requires your full presence in our modern office facilities. We are looking for individuals who are enthusiastic, empathetic, and possess a natural ability to connect with people. While prior experience in customer service or a call center environment is a plus, it is not a mandatory requirement. We believe in nurturing talent and providing comprehensive training to equip you with all the necessary skills to succeed.

Key Responsibilities

• Customer Interaction: Professionally handle inbound calls, emails, and potentially live chat inquiries from Azerbaijani-speaking customers, ensuring a high level of customer satisfaction.
• Problem Resolution: Effectively identify, diagnose, and resolve customer concerns, questions, and issues related to our products and services.
• Product Knowledge: Develop and maintain a thorough understanding of our product portfolio and service offerings to accurately assist customers and provide relevant information.
• Information Provision: Clearly and concisely communicate product details, usage instructions, troubleshooting steps, and other relevant information to customers.
• Documentation: Accurately log and document all customer interactions, inquiries, and resolutions in our customer relationship management (CRM) system, ensuring comprehensive and up-to-date records.
• Feedback & Improvement: Proactively identify common customer issues or trends and provide valuable feedback to the team and management to contribute to service improvements.
• Compliance: Adhere to company policies, procedures, and data protection regulations during all customer interactions, ensuring a secure and compliant service.
• Team Collaboration: Work collaboratively with team members and other departments to ensure efficient problem-solving and a consistent customer experience.

Qualifications

• Fluency in Azerbaijani (both written and spoken) is essential. You must be able to communicate complex information clearly and naturally in Azerbaijani.
• Proficiency in English (B2 level or higher) is a mandatory requirement. You will be operating in an international team environment where English is the primary language for internal communication and training.
• Excellent Communication Skills: Exceptional verbal and written communication skills with a strong focus on active listening and empathetic engagement.
• Customer Service Orientation: A genuine passion for helping people and a strong commitment to delivering outstanding customer service.
• Problem-Solving Abilities: Strong analytical skills and a proactive approach to identifying and resolving customer issues efficiently.
• Basic Computer Literacy: Comfortable navigating and utilizing various computer systems, software, and online tools. Ability to learn new applications quickly.
• Adaptability and Resilience: Capable of handling challenging customer situations with patience, professionalism, and a positive attitude.
• Team Player: Ability to work effectively within a team, collaborating with colleagues and contributing to a positive work environment.
• Availability: Must be able to work on-site in Sofia, Bulgaria, in a fully office-based setting.

What We Offer

We are committed to creating a supportive and rewarding environment for our employees. Joining our team means becoming part of an organization that values your contribution and invests in your growth. Our comprehensive benefits package includes:

• Competitive Salary: An attractive remuneration package that rewards your skills and dedication, with opportunities for performance-based incentives.
• Career Growth Opportunities: Access to continuous learning and development programs designed to enhance your skills and support your long-term career progression within the company. We believe in promoting from within.
• Health and Life Insurance: Comprehensive health and life insurance plans to ensure your well-being and provide peace of mind.
• Relocation Support (for candidates outside Sofia):
  • Flight Tickets: Covered flight expenses to Sofia from your current location.
  • Accommodation: Assistance with finding and potentially covering initial accommodation in Sofia to help you settle in comfortably.
• Dynamic Work Environment: Be part of a vibrant, multicultural, and collaborative team in a modern and comfortable office setting.
• Employee Benefits: Enjoy additional perks such as meal vouchers, transportation support (where applicable), and potential discounts on various services and products.
• Supportive Culture: A welcoming, inclusive, and diverse work environment that fosters professional and personal growth, where your voice is heard, and your contributions are valued.
• International Exposure: Work within an international company and gain valuable experience in a global business context.

Why Join Us?

This is more than just a job; it's an opportunity to build a rewarding career with a leading company in its field. You will gain invaluable experience in customer service, enhance your professional skills, and become part of a supportive community. We empower our employees to achieve their full potential, recognizing that their success is our success. If you are passionate about customer service, fluent in Azerbaijani, and eager to contribute to a globally recognized project in Sofia, we encourage you to apply.