B2 Level German Speaking Customer Advisor

Are you a highly motivated, customer-focused individual with a B2 (or higher) level of German proficiency and strong English communication skills? We're seeking a dedicated German-Speaking Customer Advisor to join our dynamic and international team in Sofia, Bulgaria. You'll be part of a significant project for a well-known company in the online services sector, renowned for its commitment to excellence and innovation. This is an exciting opportunity to launch or advance your career in a supportive, multicultural environment, with flexible full-time or part-time options!

Your Role:

As a German-Speaking Customer Advisor, you'll be the main point of contact for our valued German-speaking customers. Your key responsibility will be to provide outstanding support and assistance, ensuring a smooth and positive customer experience that reflects our dedication to high-quality service. You'll manage a variety of customer inquiries, primarily via email and chat, with occasional phone calls (only 5-10%).

This on-site role requires your full presence in our modern Sofia office facilities. We're looking for enthusiastic, empathetic individuals who naturally connect with people. While previous customer service or call center experience is a plus, it's not required. We believe in nurturing talent and offer comprehensive training to give you all the skills you need to succeed.

Key Responsibilities:

• Customer Interaction: Handle incoming email and chat inquiries from German-speaking customers with professionalism, ensuring high satisfaction. Take a small percentage of inbound phone calls as needed.
• Problem Resolution: Effectively identify, diagnose, and resolve customer concerns and questions about our online services and products.
• Product Expertise: Develop and maintain a deep understanding of our product range and service offerings to accurately assist customers.
• Information Provision: Clearly and concisely share service details, usage instructions, troubleshooting steps, and other relevant information with customers.
• Documentation: Precisely log and document all customer interactions, inquiries, and resolutions in our customer relationship management (CRM) system for comprehensive records.
• Feedback & Improvement: Proactively spot common customer issues or trends and offer valuable feedback to the team and management to help improve our services.
• Compliance: Adhere to company policies, procedures, and data protection regulations in all customer interactions, ensuring secure and compliant service.
• Team Collaboration: Work effectively with team members and other departments to ensure efficient problem-solving and a consistent customer experience.

What We're Looking For:

• Fluent German (B2 Level Minimum): Strong written and verbal communication skills in German are essential for clear and effective customer interaction.
• Proficient English (B2 Level or Higher): A must-have for operating within our international team, where English is used for internal communication and training.
• Excellent Communication Skills: Exceptional verbal and written communication with a strong focus on active listening and empathetic engagement.
• Customer Service Orientation: A genuine desire to help people and a strong commitment to delivering outstanding customer service.
• Problem-Solving Abilities: Strong analytical skills and a proactive approach to efficiently resolving customer issues.
• Basic Computer Literacy: Comfortable using various computer systems, software, and online tools, with the ability to quickly learn new applications.
• Adaptability and Resilience: Capable of handling challenging customer situations with patience, professionalism, and a positive attitude.
• Team Player: Ability to work effectively within a team, collaborating with colleagues and contributing to a positive work environment.
• On-site Availability: Must be able to work from our office in Sofia, Bulgaria.

What We Offer:

We're committed to creating a supportive and rewarding environment for our employees. Joining us means becoming part of an organization that values your contribution and invests in your growth. Our comprehensive benefits package includes:

• Flexible Working Hours: Options for full-time or part-time employment to suit your lifestyle.
• Competitive Salary: An attractive remuneration package that recognizes your skills and dedication, with opportunities for performance-based incentives.
• Career Growth Opportunities: Access to continuous learning and development programs designed to enhance your skills and support your long-term career progression within the company. We believe in promoting from within!
• Health and Life Insurance: Comprehensive plans for your well-being and peace of mind.
• Relocation Support (for candidates outside Sofia):
  • Flight Tickets: We'll cover your flight expenses to Sofia from your current location.
  • Accommodation: Assistance with finding and potentially covering initial accommodation in Sofia to help you settle in comfortably.
• Dynamic Work Environment: Be part of a vibrant, multicultural, and collaborative team in a modern and comfortable office setting.
• Employee Benefits: Enjoy additional perks such as meal vouchers, transportation support (where applicable), a Multisport card, bonuses for important life events, additional paid leave for education, corporate discounts, and engaging company events.
• Supportive Culture: A welcoming, inclusive, and diverse work environment that encourages professional and personal growth, where your voice is heard and your contributions are valued.
• International Exposure: Gain valuable experience working within an international company and global business context.

Why Join Us?

This is more than just a job; it's an opportunity to build a rewarding career with a leading company in its field. You'll gain invaluable customer service experience, primarily through email and chat, enhance your professional skills, and become part of a supportive community. We empower our employees to reach their full potential, understanding that their success is our success.