Flemish Speaking Customer Experience Representative (Hybrid)

Location: Lisbon, Portugal (Hybrid)

Position Type: Full-time (40 hours/week)

Do you possess natural communication skills and a passion for assisting others? If you are fluent in Flemish and looking to launch or advance your career in a vibrant, sun-drenched European capital, we want to hear from you! We are recruiting enthusiastic Flemish-Speaking Customer Experience Specialists to join our energetic, multicultural team in Lisbon.

Work Structure

To set you up for success, this position begins with thorough, on-site onboarding at our contemporary Lisbon facility. Following the initial training period, you will transition to a flexible hybrid arrangement, balancing collaborative office days with remote work from home.

In this role, you will serve as the face of a world-renowned leader in consumer electronics and home appliances, providing top-tier assistance and personalized fixes to their clientele.

Your Core Responsibilities

Your primary objective is to represent a household-name brand, ensuring every customer interaction is smooth, positive, and stress-free.

• Multi-Channel Customer Care: Respond to incoming inquiries from Flemish-speaking clients via telephone, email, and live chat. Assist with product inquiries, shipping updates, setup guidance, warranty policies, and basic tech support.
• Troubleshooting & Problem Solving: Guide customers through step-by-step diagnostics for their tech and appliances, or escalate complex issues to specialized technical teams when necessary.
• Information Management: Meticulously document all customer details, interactions, and resolutions in our CRM system to guarantee seamless follow-ups and high-quality service.
• Brand Ambassadorship: Maintain an in-depth understanding of the company's product line and core values, embodying professionalism and genuine empathy in every interaction.
• Skill Development: Engage in regular workshops and training sessions to stay updated on new product releases, software patches, and modern customer service techniques.

Ideal Candidate Profile

We welcome both seasoned customer service professionals and driven newcomers seeking a career change. A positive attitude and excellent communication skills are our top priorities, and we provide complete training to help you succeed.

Minimum Criteria:

• Language Skills: Native or near-native fluency in Flemish (C1/C2 level), paired with a professional working proficiency in English (B2 level) for team collaboration.
• Residency: Currently living in Lisbon, or fully prepared to manage your own relocation to Portugal.
• Communication Style: Superb verbal and written skills, marked by patience, an empathetic tone, and a focus on finding solutions.
• Tech Savviness: Comfortable multitasking across multiple software programs, internal messaging apps, and CRM databases.

Preferred (But Not Required):

• Background in retail, hospitality, call centers, tech support, or general customer service.
• A personal interest in consumer tech, smart home devices, or modern household appliances.

Shift & Schedule

• Hours: 40 hours a week (8 hours per day, 5 days a week).
• Daily Shift: 08:00 to 17:00.
• Lifestyle: Enjoy a stable, predictable daytime schedule that leaves your evenings free to experience Lisbon's incredible culture and nightlife.

Compensation, Perks & Benefits

We provide a competitive financial package designed to offer peace of mind while rewarding your daily performance:

• Base Salary: €1,400 gross per month, distributed 14 times a year (includes standard local summer and Christmas bonuses).
• Language Allowance: An extra €150 monthly premium for utilizing your specialized Flemish skills.
• Performance Incentives: Up to €100 monthly bonus based on hitting quality and efficiency metrics (KPIs).
• Meal Allowance: €7 per day worked, adding roughly €140–€150 net to your monthly take-home pay.
• Healthcare & Insurance: Comprehensive private health and life insurance starting from your first day.
• Career Advancement: Defined internal pathways to step up into leadership or specialized roles (such as Team Leader, Quality Specialist, or Corporate Trainer).
• Work Culture: A lively, international office environment featuring modern amenities, regular team activities, and a welcoming community.

Important Relocation Notice

Please note that this position does not include a relocation package. Applicants currently living outside of Portugal must be entirely self-sufficient in organizing, executing, and financing their own travel, initial housing, and moving logistics to Lisbon.

How to Apply

Ready to embark on a new professional journey in Lisbon? Click Apply Now to submit your current resume (please ensure your CV is written in English).