German Speaking Technical Lead Support (Hybrid)

• Work Location: Munich or Büchenbach, Germany (Flexible hybrid model with up to 4 days of remote work)
• Compensation: €60,000 – €75,000 annually, plus a comprehensive benefits package
• Required Experience: 5+ years of relevant professional background
• Language Requirements: Fluent German (C1 minimum) and Professional English (B2 minimum)

Our Mission

We aren't just another tech company; we are the undisputed market leader and pioneer in German digital health data management. For more than a quarter-century, we have revolutionized how medical imaging data is archived, distributed, and utilized. Safeguarding over 30 petabytes of data, our infrastructure serves as the vital foundation for digital innovation across hospitals and specialized medical practices.

Our objective is simple: deliver seamless, vendor-independent Cloud Software as a Service (SaaS) that alleviates administrative burdens, allowing healthcare professionals to dedicate their energy to patient care.

The Opportunity

In this dual-focused role as Technical Support Team Lead, you will seamlessly merge day-to-day technical problem-solving with strategic people management. Serving as the primary liaison for clinical IT departments and medical facilities, you will guarantee the peak performance of our cloud and archiving platforms while continuously elevating our service delivery frameworks.

Key Responsibilities

Technical Oversight & Problem Resolution

• Expert Consulting: Serve as a trusted technical advisor for end-users and healthcare IT personnel (including PACS administrators) regarding our imaging platforms.
• Issue Resolution: Take charge of Tier 1 and Tier 2 support operations for frontend servers, specialized applications, and cloud/archive infrastructure.
• Deep-Dive Analysis: Conduct thorough technical investigations to uncover root causes, partnering with cross-functional departments to resolve complex system anomalies.
• Proactive Monitoring: Keep a close watch on application and service health across internal networks and client environments to guarantee maximum uptime.
• Knowledge Management: Develop, organize, and expand internal technical repositories and self-service documentation.

Leadership & Process Strategy

• Team Management: Provide comprehensive disciplinary and functional guidance to the technical support department.
• Resource Allocation: Streamline daily workflows, manage team capacity, and prioritize incoming requests to consistently meet and exceed service level agreements.
• Workflow Optimization: Continually audit and refine support workflows and operational procedures to boost client satisfaction.
• Escalation Management: Provide dedicated technical oversight and relationship management for high-value accounts during critical incidents.

Candidate Profile

Required Qualifications

• Academic/Vocational Foundation: A degree in Computer Science, a related technical discipline, or equivalent professional training.
• Proven Track Record: A minimum of 5 years working within technical customer support environments.
• Leadership Capabilities: Demonstrated experience in functional or disciplinary team management, preferably in a distributed or hybrid workspace.
• Core Technical Skills: Proficient in navigating Windows Server environments and managing SQL databases.
• Healthcare IT Literacy: Familiarity with industry-specific standards such as PACS, DICOM, IHE, and HL7. (Please note: Exceptional leadership qualities and robust support-process expertise take precedence over niche technical mastery for this position).
• Language Skills: High-level German proficiency (C1) is mandatory for client interactions, paired with strong English skills (B2).

Preferred Attributes

• Familiarity with ITIL frameworks or formal IT Service Management certification.
• Prior experience operating within Agile structures.
• A background working with SaaS platforms specifically tailored to the healthcare sector.

What We Offer

• Modern Flexibility: Enjoy an adaptable work-life balance with the option to work from home up to 4 days a week.
• Security & Longevity: A permanent contract with an established industry leader in the highly stable, expanding Health-IT sector.
• Time for Yourself: 30 days of paid annual leave, with flexible scheduling models ranging from 32 to 40 hours per week to suit your lifestyle.
• Collaborative Environment: A supportive, inclusive culture driven by a "win as a team" philosophy that prizes practical solutions, curiosity, and iterative growth.
• Financial Perks: A competitive salary tier (€60,000 – €75,000) alongside an array of corporate perks and benefits.

Ready to drive the digital future of medical technology? We welcome your application!