Dutch Speaking Customer Advisor (Hybrid)

Are you a natural communicator looking for a career that offers more than just a paycheck? Imagine living in the sun-soaked, historic city of Porto while helping patients navigate their health journeys.

We are searching for Dutch-speaking Customer Advisors to join our specialized Medical Device Support team. In this role, you'll be the lifeline for users of cutting-edge diabetes management technology, empowering them to live healthier, more confident lives.

THE PROJECT: IMPACTFUL HEALTHCARE SUPPORT

You will represent a global leader in Diabetes Care, focusing on high-tech solutions like Continuous Glucose Monitors (CGM) and advanced insulin delivery systems. Your goal is to provide technical expertise and empathetic guidance to patients, families, and medical professionals.

Your Daily Impact:

• Patient Guidance: Help Dutch-speaking users set up, sync, and master their medical devices and health apps.
• Empathetic Problem Solving: Listen to patient concerns regarding their glucose data or hardware, providing calm and clear resolutions.
• Technical Troubleshooting: Diagnose software glitches or mechanical issues, escalating them to specialists when necessary.
• Safety & Compliance: Uphold rigorous standards for data privacy and medical reporting to ensure every interaction meets healthcare regulations.

WORK MODEL: THE BEST OF BOTH WORLDS

This is a Hybrid position based in Porto, Portugal, designed to give you balance:

• 2 Days On-Site: Connect with your peers at our high-tech Porto hub.
• 3 Days Remote: Enjoy the comfort and flexibility of working from your home office.
• Stability: A full-time, 40-hour schedule with a consistent, rotating shift pattern.

WHO YOU ARE

We value empathy and a willingness to learn over a perfect medical resume.

• Dutch Mastery: Native or C2-level fluency (written and spoken).
• English Proficiency: Minimum B2 level for training and internal communication.
• Communication Style: High emotional intelligence with a knack for explaining complex things simply.
• Tech-Savvy: Comfortable learning the "ins and outs" of medical hardware and mobile applications.
• Experience: Previous customer service or medical experience is a bonus, but not required. We provide extensive, professional training!

REWARDS & RELOCATION

We ensure your move to Portugal is as smooth as possible so you can focus on your new career.

• Premium Relocation Package: * A private room in a shared company apartment in Porto.
  • Full reimbursement for your flight to Portugal.
  • Hands-on help with local bureaucracy (NIF, Social Security, etc.).
• Total Security: Comprehensive private health and life insurance from day one.
• Career Trajectory: We prioritize "internal first" promotions—move into Quality, Training, or Leadership roles as you grow.
• Competitive Package: A salary designed for a high quality of life, plus a monthly meal allowance.
• Modern Workspace: A vibrant office featuring break zones, snacks, and a diverse, international community.

WHY PORTO?

From the colorful streets of the Ribeira district to the golden Atlantic coastline, Porto is an experience like no other. Enjoy a Mediterranean climate, world-famous food, and a cost of living significantly lower than in the Netherlands—all while making a genuine difference in people's lives.