German Speaking Customer Advisor (on-site)

Location & Workplace: Cape Town, Western Cape, South Africa (19 Hertzog Boulevard — Fully On-Site)

Language Requirements: Fluent German and Fluent English (Written and Verbal)

Job Title: German-Speaking Customer Service Travel Advisor

Role Overview

In the position of German Customer Service Travel Advisor, you will act as the primary point of touch for global travelers, delivering top-tier service through phone, webchat, and email interactions. Your daily responsibilities will include managing flight and holiday reservations, adjusting itineraries, handling cancellations, and efficiently resolving traveler issues inside a dynamic global travel framework.

Work Setup: 100% Fully On-Site at 19 Hertzog Boulevard, Cape Town.

Education & Vetting: Minimum Grade 12 / Matric qualification; clean criminal record and clear credit history mandatory.

Key Responsibilities

• Customer Support Excellence: Provide outstanding end-to-end assistance across all communication channels.
• Problem Solving & Resolution: Actively listen to customer feedback, handle objections with composure, and provide effective, forward-thinking solutions.
• Itinerary Management: Confirm client information while accurately organizing, updating, and processing flight and vacation bookings.
• Clear & Effective Communication: Explain complex travel guidelines and workflows clearly using fluent German and English.
• Operational Performance: Maintain strong productivity, precision, and speed while navigating intricate customer inquiries.

Candidate Requirements

Essential Criteria:

• Language Proficiency: Fluent written and verbal communication in both German and English.
• Relevant Experience: At least 12 months in international call center environments OR within airline/travel agency settings.
• Educational & Background Vetting: Completed Grade 12 / Matric qualification at minimum, backed by a clean criminal record and clear credit history.

  Core Skills:

• Active listening, conflict resolution, effective time management, and ability to stay calm under pressure, reinforced by strong emotional intelligence.

Working Hours & Schedule

• Weekly Commitment: Full-time (40 hours per week), 8-hour daily shifts across 5 working days per week.
• Roster Pattern: Operational shifts scheduled on a rotating roster between 09:00 AM and 02:00 AM SAST.

Remuneration & Benefits

• Base Remuneration: R 20,000.00 gross per month.
• Night Shift Allowance: Extra compensation provided for operational hours worked after 07:00 PM SAST.
• Commuter Transport Subsidy: Subsidized one-way company transport service for late shifts (company covers subsidy portion; employee contribution is R315).
• Medical Benefits (Select One Option):
  • Option A — Medical Aid: Full coverage for the employee only, OR
  • Option B — Medical Insurance: Coverage for the employee plus up to 2 dependents.
• Pension Scheme: 5% total monthly contribution split evenly (2.5% company match + 2.5% employee contribution).